**Experienced Remote Customer Service Representative – Delivering Exceptional Support to Arenaflex Clients**

Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join Arenaflex, a leading provider of innovative solutions to government agencies across the United States. As an Experienced Remote Customer Service Representative at Arenaflex, you will be part of a talented team of professionals dedicated to making a positive impact on our clients. With over 21 years of experience in placing top talent in various positions across the country, Arenaflex is committed to providing our employees with the tools, resources, and support they need to succeed. **About Arenaflex** Arenaflex is an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) with a proven track record of delivering high-quality solutions to government agencies. Since 1999, we have deployed thousands of employees for 70 agencies in 30+ states, demonstrating our ability to serve the government with the highest levels of quality and productivity. **Job Summary** We are seeking enthusiastic, experienced Remote Customer Service Representatives to join our team. As a key member of our customer service team, you will be responsible for responding to general to moderately complex telephone calls, troubleshooting and resolving customer issues, and providing exceptional support to our clients. If you have a passion for delivering exceptional customer service, excellent communication skills, and a strong problem-solving ability, we encourage you to apply for this exciting opportunity. **Responsibilities** As an Experienced Remote Customer Service Representative at Arenaflex, your key responsibilities will include: * Responding to general to moderately complex telephone calls and troubleshooting and resolving customer issues * Answering telephone calls using an automated system and responding to general to moderately complex questions and/or forwarding calls to appropriate personnel * Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs) * Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries, and updating CRM history with results of inquiry (which includes proper documentation) * Interfacing with team personnel, management, and customers in reference to customer service issues * Conducting outbound calls to customers in response to customer direction or other business needs * Responding to numerous phone inquiries daily * Using standard call-center technology: telephones, e-mail, and web browsers * Assisting callers in finishing online applications * Filling out timesheets * Adhering to privacy rules set forth by the programs we service * Adhering to provided schedule * Connecting callers with leadership as needed * Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service * Reporting problems through an easy online system * Responding to telephone inquiries within set time parameters * Completing all assigned training as necessary **Qualifications** To be successful in this role, you will need: * A high school diploma or equivalent * Minimum one (1) year customer service experience * The ability to submit a speed test via speedtest.net, with download speeds of at least 60mbps and upload speeds of at least 6mbps * Experience working with computer software, customer relationship management tools, and telephone technology * Experience working with and skilled in the use of help desk software * The ability to utilize problem-solving skills in complex situations * Excellent communication skills, both written and oral * The ability to work independently and as a team **Work Environment and Physical Requirements** As a remote customer service representative, you will work from the comfort of your own home, with occasional mobility required. You will be required to: * Wear a mask when in community with other employees (as recommended by CDC guidelines) * Prolonged sitting throughout the workday * Corrected vision within the normal range * Hearing within normal range (a device to enhance hearing may be provided if needed) * Possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone **Benefits and Compensation** As an Experienced Remote Customer Service Representative at Arenaflex, you will enjoy: * A competitive base rate of $18.00 per hour * Medical, dental, vision, and 401k benefits available * Comprehensive training and support to ensure your success * Opportunities for career growth and professional development * A dynamic and supportive work environment **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Equal Opportunity Employer** Arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Reasonable Accommodation** If you require alternative methods of application or screening, please contact us directly to request this. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. **Texting Notice** We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Apply for this job