**Experienced Remote Customer Service Representative – Delivering Exceptional Travel Experiences for Avelo Airlines**

Are you a customer service enthusiast with a passion for delivering exceptional travel experiences? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join our remote customer service team at blithequark, where you'll play a pivotal role in ensuring our passengers have a seamless and enjoyable travel experience. At blithequark, we're committed to providing our customers with the highest level of service, and we're looking for dedicated individuals who share our passion for delivering exceptional experiences. As a Remote Customer Service Representative, you'll be the face of our company, interacting with customers via phone, email, and chat to resolve their queries and concerns. You'll be part of a dynamic team that's passionate about making a difference in the lives of our customers. **Key Responsibilities:** As a Remote Customer Service Representative, you'll be responsible for: * Mastering information on all blithequark terminal activities cycles and methodology * Providing exceptional support to the terminals team in resolving queries and exploring processes * Collaborating with crewmembers to identify issues in the field and providing them with accessible resources to resolve them * Ensuring that terminal crewmembers' calls/messages are responded to within 3 minutes or less * Handling requests related to terminal tasks frameworks, including the Booking and Takeoff Control Framework * Addressing system functional inquiries promptly * Collaborating with IT or colleagues to resolve issues as quickly as possible * Examining delays and service disappointments and escalating them to the Terminal Activities Initiative * Coordinating all terminal exercises during IRROPS (Irregular Operations) * Acting as the customer advocate by creating plans for the best customer outcome * Providing timely and accurate information and updates to Dispatch/Support Control and impacted terminals * Fostering redirection recovery plans and proactively monitoring landing area times to prevent administrative infringements * Sending Situation Reports (SITREPs) to functional leaders and partners during IRROPS * Ensuring ideal declarations and conveniences for customers during IRROPS * Initiating and leading telephone calls with authorities * Providing customer recovery requirements to the terminals and the Customer Service Center (CSC) * Sending SMS messages to customers during IRROPS to keep them informed about delays, cancellations, or redirection recovery plans * Working collaboratively with OCC Administrators, Terminal Operations, Flight Operations, Inflight, Maintenance, and the CSC to continuously improve processes * Driving the development of IRROPS arrangements and cycles * Routinely contributing to the Terminal Activities Support Playbook * Advancing cycles to improve and smooth out IROPS * Correspondence across all activities divisions * Making choices on customer recovery efforts during IROPS **Essential Qualifications:** * Master information on terminal activities and interdepartmental cycle streams * Ability to identify concerns or trends and actually issue tackle while driving for greatness * Self-drive and ability to work autonomously with minimal supervision * Phenomenal leadership abilities and time management skills **Preferred Qualifications:** * Solid communication, collaboration, and leadership skills to impact performance * Autonomous judgment and trustworthy thinking abilities * Ability to manage complexity to identify underlying drivers and develop effective and straightforward solutions * Steady critical thinking and continuous improvement attitude * Solid written and verbal communication skills * Ability to cultivate and foster collaboration and leadership that embodies our organization's "Motivation, Values and Vision" **Benefits:** * Retirement Plans: 401(k) or other retirement investment plans with company contributions * Paid Time: Vacation days, holidays, and sick leave to help balance work and personal life * Travel Advantages: Representative and occasionally family members receive discounted or free air travel benefits * Additional Security: Inclusion to provide financial insurance to employees and their families * Employee Assistance Programs (EAP): Services to help employees manage personal or professional challenges * Training and Development Opportunities: Support for professional growth and career success * Health Programs: Health and wellness initiatives to promote employee well-being * Discount Programs: Employee discounts on airline tickets, hotels, car rentals, and other travel-related services * Flexible Spending Accounts (FSAs): Pre-tax accounts for medical or dependent care expenses * Education Reimbursement: Financial assistance for employees pursuing further education or professional development **Application Process:** To apply for the Remote Customer Service Representative position at blithequark, please submit your resume and a cover letter outlining your relevant experience and why you're interested in joining our team. Qualified candidates will be contacted for further screening and interviews. We look forward to welcoming passionate individuals who are eager to contribute to our mission of delivering exceptional service to our valued customers. Apply Job! Apply for this job