Experienced Remote Customer Service Representative for Alarm Monitoring Services at blithequark

Join blithequark's Dynamic Team as a Remote Customer Service/Call Center Representative! blithequark is revolutionizing the alarm monitoring industry with its commitment to providing top-notch 24-hour services to residential and commercial customers. As a leader in the field, we're seeking highly skilled and dedicated individuals to join our team as Remote Customer Service/Call Center Representatives. If you're passionate about delivering exceptional customer experiences and are looking for a fulfilling career with a forward-thinking organization, we invite you to explore this exciting opportunity. About Us: blithequark's Mission and Culture At blithequark, our mission is to provide peace of mind to our customers through our reliable and efficient alarm monitoring services. We're a family-oriented team that values integrity, innovation, and customer satisfaction. Our work environment is built on a foundation of collaboration, respect, and continuous learning, ensuring that our employees are empowered to excel in their roles. Virtual Open House Event: An Exclusive Invitation You're invited to join us for a Virtual Open House event on Tuesday, December 12th at 11:00am! This is a unique chance to learn more about blithequark, our company culture, and the exciting opportunities we have available. To RSVP, please email Dawn Delk at [email protected]. We look forward to connecting with you! Key Responsibilities: Handling Emergency Signals with Care As a Remote Customer Service/Call Center Representative at blithequark, you will play a critical role in our 24-hour alarm monitoring services. Your primary responsibilities will include: Handling emergency signals from customers' alarm systems with urgency and professionalism. Notifying and verifying alarm signals to ensure accurate and timely responses. Dispatching the proper authorities as needed to provide assistance to our customers. Providing exceptional customer service, addressing customer inquiries, and resolving issues efficiently. Working collaboratively with your team to ensure seamless service delivery. Requirements: What We're Looking For To succeed in this role, you will need: A High School Diploma or GED. Previous customer service experience, preferably in a call center or related environment. Flexibility to work varied shifts, including weekends, holidays, and overtime. Strong computer literacy and proficiency in using software applications. The ability to live within 45 minutes of Manasquan, New Jersey, as our training period is conducted on-site. Preferred Qualifications: Enhancing Your Application While not mandatory, the following qualifications can enhance your application: Bilingual or multilingual skills, which can be a significant asset in our diverse customer base. Previous experience in alarm monitoring or a related field. Strong communication and problem-solving skills. What We Offer: A Comprehensive Benefits Package At blithequark, we believe in rewarding our employees for their hard work and dedication. Our benefits package includes: A competitive starting pay of $17.49/hr, with opportunities for shift differentials up to $4.00/hr. Bilingual differentials for eligible candidates. Comprehensive medical, dental, and vision insurance. A generous PTO package to ensure work-life balance. Tuition reimbursement to support your ongoing education and career development. A 401(k) plan and other retirement savings options. Employee assistance programs, discounts, and other perks. Career Growth Opportunities: Growing with blithequark At blithequark, we're committed to the growth and development of our employees. As a Remote Customer Service/Call Center Representative, you'll have opportunities to: Develop your skills in customer service, communication, and problem-solving. Advance to leadership roles or specialized positions within the company. Participate in ongoing training and professional development programs. Explore flexible work arrangements, including work-from-home opportunities, once you've successfully completed our training program. Work Environment: Hybrid Remote Work We're a hybrid remote team, with the flexibility to work from home or in our Manasquan, NJ office. Our training program is conducted on-site in Manasquan, NJ, starting January 2nd, 2024. As a Remote Customer Service/Call Center Representative, you'll be expected to maintain a high level of professionalism and productivity in a remote work setting. Why Join blithequark? blithequark is an equal opportunities employer that values diversity and inclusion. We're committed to creating a work environment that is supportive, engaging, and challenging. If you're looking for a career with a purpose and a company that cares about its employees, we invite you to join our team. Don't miss this opportunity to be part of a dynamic team that is shaping the future of alarm monitoring services. Apply now to become a Remote Customer Service/Call Center Representative at blithequark and start your journey to a rewarding and fulfilling career. Apply Now! Apply for this job