Experienced Remote Customer Service Representative – Handling FMLA Claims and Leaves with Competitive Salary and Growth Opportunities

Welcome to Workwarp: A Leader in Customer Service Excellence At Workwarp, we pride ourselves on delivering exceptional customer experiences through our team of dedicated and passionate customer service representatives. As a remote customer service representative, you will play a vital role in handling intake calls for FMLA claims and leaves, determining eligibility, and providing top-notch support to our clients. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Job Highlights: Company: Workwarp, a renowned company in the industry, committed to excellence and customer satisfaction Compensation: A competitive salary of up to $20/hour, reflecting our commitment to rewarding our employees for their hard work and dedication Start Date: Immediate openings available, allowing you to start your new role as soon as possible Location: Remote, with the flexibility to work from the comfort of your own home, except for occasional in-office visits Position: Customer Service Representative, with opportunities for growth and professional development Job Description: As a customer service representative at Workwarp, you will be responsible for handling intake calls for FMLA claims and leaves, determining eligibility, and providing exceptional support to our clients. This is a hybrid role, requiring you to work from home, with occasional in-office visits for training and meetings. Your primary responsibilities will include: Handling intake calls for FMLA claims and leaves, and determining eligibility during the call Promptly reviewing new FMLA and company leave notices, and acting upon them within documented timeline standards Completing eligibility decisions during intake, and gathering pertinent data when necessary from employees or other supporting systems Identifying and evaluating leave specifics, and making initial case decisions to approve or deny Performing leave follow-ups as required with employees, employers, or healthcare providers, including recertification of serious health conditions, intermittent claim tracking, and confirmation of actual return-to-work Performing standard communication, including phone calls, emails, and letters, to appropriate parties throughout the duration of the leave Consistently updating FML and leave applications to accurately reflect leave status, and ensuring that appropriate diary documentation exists Responding to employee and employer inquiries regarding the status or availability of FML and company leave Requirements and Qualifications: To be successful in this role, you will need to possess the following essential qualifications: 1-2 years of customer service experience, phone experience, or equivalent, with a proven track record of delivering exceptional customer service A high school diploma or equivalent, with a strong foundation in basic computer literacy and Microsoft Office experience Attention to detail, with the ability to accurately gather and record information, and make informed decisions Basic computer literacy, with experience in Microsoft Office, and the ability to learn new systems and software Excellent communication and interpersonal skills, with the ability to effectively communicate with employees, employers, and healthcare providers Preferred qualifications include: Customer-facing experience, such as fast food or retail, with a strong understanding of customer service principles and practices Experience working in a remote or hybrid environment, with the ability to self-motivate and manage your time effectively Knowledge of FMLA and company leave policies, with the ability to apply this knowledge in a practical setting Skills and Competencies: To excel in this role, you will need to possess the following skills and competencies: Communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with employees, employers, and healthcare providers Attention to detail: The ability to accurately gather and record information, and make informed decisions Problem-solving skills: The ability to analyze problems, and develop effective solutions Time management skills: The ability to prioritize tasks, and manage your time effectively in a remote or hybrid environment Adaptability: The ability to adapt to changing circumstances, and prioritize tasks accordingly Career Growth Opportunities and Learning Benefits: At Workwarp, we are committed to the growth and development of our employees. As a customer service representative, you will have access to: Comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role Ongoing coaching and feedback, to help you develop your skills and achieve your goals Opportunities for advancement, with the potential to move into leadership or specialized roles A supportive and collaborative work environment, with a team of experienced professionals who are passionate about customer service Work Environment and Company Culture: At Workwarp, we pride ourselves on our positive and supportive work environment. As a remote customer service representative, you will be part of a dynamic team that is committed to delivering exceptional customer experiences. Our company culture is built on the following values: Customer focus: We are dedicated to delivering exceptional customer experiences, and exceeding our clients' expectations Integrity: We operate with integrity, honesty, and transparency, in all our interactions and decision-making Respect: We respect and value our employees, clients, and partners, and strive to create a positive and inclusive work environment Innovation: We are committed to innovation, and continually seek to improve our processes, systems, and services Compensation, Perks, and Benefits: As a customer service representative at Workwarp, you will be eligible for a competitive salary of up to $20/hour, as well as a range of perks and benefits, including: A comprehensive benefits package, including health, dental, and vision insurance A 401(k) retirement savings plan, with company match Paid time off, including vacation, sick leave, and holidays Opportunities for professional development, including training and education assistance A supportive and collaborative work environment, with a team of experienced professionals who are passionate about customer service Conclusion: If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. As a remote customer service representative at Workwarp, you will have the chance to make a significant impact, and contribute to the success of our clients. With a competitive salary, comprehensive benefits, and opportunities for growth and development, this is an opportunity not to be missed. Apply now, and take the first step towards a rewarding new role. Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job