**Experienced Remote Customer Service Representative – Health Insurance Enrollment & Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our elite team of Remote Customer Service Representatives at blithequark, a leading innovator in health insurance enrollment and support. As a Remote Customer Service Representative at blithequark, you'll play a vital role in helping millions of consumers across the country navigate the complexities of health insurance. Our cutting-edge cloud-based enrollment tools and decision support systems empower consumers to make informed decisions about their health plans. With a strong commitment to customer satisfaction and a collaborative team environment, we're looking for dedicated, self-driven individuals who share our vision of making health insurance simple and accessible to all. **About blithequark** blithequark is a pioneering force in the health insurance industry, with the largest state-based marketplace footprint and a reputation for delivering award-winning enrollment tools and services. Our consumer-friendly interface and decision support tools have empowered millions of consumers to make better health plan decisions. As a Remote Customer Service Representative, you'll be part of a team that's passionate about delivering an exceptional customer experience and making a meaningful impact in the lives of our customers. **Key Responsibilities** As a Remote Customer Service Representative, your key responsibilities will include: * Handling inbound and outbound calls with a high level of professionalism and customer satisfaction * Managing customer accounts and providing technical support to resolve issues and concerns * Entering application data accurately and efficiently * Responding to online chat inquiries in a timely and effective manner * Interpreting and following defined procedures and policies to ensure compliance and quality * Demonstrating creative problem-solving skills and flexibility in adapting to changing projects and updates * Managing time and tasks effectively, with a focus on multitasking and task prioritization * Participating in extensive self-study, training, and testing to ensure eligibility for certifications and promotions **Qualifications** To succeed as a Remote Customer Service Representative at blithequark, you'll need: * Moderate to advanced computer skills, with a high level of comfort learning new technology * Excellent verbal and written communication skills, with a strong focus on professionalism and customer satisfaction * A high level of self-motivation and success-driven behavior, with a willingness to learn and adapt to new challenges * Comfortable working from home in a dedicated, private, and secure workspace * A minimum internet speed of 35 mb/s, with a cable/fiber broadband internet connection and a hard-wired ethernet connection * A personal laptop or desktop computer required for the Training Period **Preferred Experience** While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance or the Affordable Care Act, are highly valued. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also a plus. **What We Offer** As a Remote Customer Service Representative at blithequark, you can expect: * Paid Training to ensure your success in the role * Full-time, seasonal temp-to-permanent roles with opportunities for growth and advancement * Performance and attendance-based incentives, in addition to a competitive base pay * The convenience of working from home, with a collaborative and supportive team environment * A comprehensive benefits package, including 401K Match and Individual Coverage HRA (ICHRA) * Paid time off (PTO) to recharge and relax **Compensation Details** * Base Pay: $14.50 per hour * Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance * Spanish Bilingual Base Pay: $15.50 per hour * Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to register your interest and submit your application. We look forward to welcoming you to our team at blithequark! Apply for this job