Experienced Remote Customer Service Representative - Inbound, Billing, and Customer Support Expert - Work from Home Opportunity in Dallas, TX

Introduction to an Exciting Work from Home Opportunity Imagine having the freedom to work from the comfort of your own home, choosing your clients, and scheduling your work at your convenience. This is not just a dream, but a reality with Stride 2 Hire and our premier partner, Parkes & Co. We are seeking experienced and skilled customer service representatives to join our team of remote workers, providing exceptional billing support and customer service to prestigious Fortune 500 clients. If you have a passion for delivering outstanding customer experiences and are looking for a flexible and scalable income opportunity, we want to hear from you. About Our Company and the Opportunity Stride 2 Hire works in partnership with Parkes & Co. to connect small call center companies with Fortune 500 clients through a virtual platform. This unique model allows you to own your business, choose your clients, and work from home. You will have the autonomy to decide your schedule and workload, giving you the perfect balance between work and personal life. Our platform provides the clients, and you provide the exceptional service, making this an ideal opportunity for those who are self-motivated, disciplined, and passionate about customer service. Key Responsibilities Assist callers with billing inquiries, providing clear and concise information to resolve their queries. Determine offerings that customers are missing and make upgrade and add-on service recommendations to enhance their experience. Ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC), striving to deliver exceptional service on every call. Code sales accurately and completely, maintaining high levels of data integrity and attention to detail. Utilize your quick thinking and problem-solving skills to manage client needs effectively, promoting additional products and services where applicable. Essential Qualifications To succeed in this role, you will need: Familiarity with company processes and policies, or the ability to learn them quickly. Clear, confident, and professional communication skills to build trust and rapport with clients. Understanding of "client call flow" and the ability to navigate it effectively. Assertiveness to promote additional products and services, coupled with empathy and a sincere desire to assist and prioritize the customer. Tenacity to understand and deliver on customers' needs, ensuring their satisfaction and loyalty. Preferred Qualifications While not essential, the following qualifications are preferred: Telemarketing experience, which would be beneficial in promoting additional products and services to clients. Previous experience in a customer-facing role, particularly in a call center environment. Familiarity with billing systems and processes, which would be an asset in this position. Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues. Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions. Ability to work independently and as part of a team, with a strong focus on delivering exceptional customer service. Proficiency in using technology, including computers, software, and telecommunications systems. Ability to adapt to changing situations and priorities, with a flexible and positive attitude. Career Growth Opportunities and Learning Benefits As a remote customer service representative with Stride 2 Hire, you will have access to a range of career growth opportunities and learning benefits, including: Ongoing training and development programs to enhance your skills and knowledge. Opportunities to work with a variety of clients and industries, broadening your experience and expertise. Flexible and scalable income opportunities, allowing you to grow your business and increase your earnings. Recognition and rewards for outstanding performance, including incentives and bonuses. Work Environment and Company Culture At Stride 2 Hire, we are committed to creating a positive and supportive work environment that fosters growth, innovation, and excellence. Our company culture is built on the following values: A passion for delivering exceptional customer service and experiences. A commitment to excellence and continuous improvement. A focus on teamwork, collaboration, and mutual respect. A dedication to innovation, creativity, and outside-the-box thinking. Compensation, Perks, and Benefits As a remote customer service representative with Stride 2 Hire, you will enjoy a range of compensation, perks, and benefits, including: Competitive hourly rates and incentives for outstanding performance. Flexible and scalable income opportunities, allowing you to grow your business and increase your earnings. Opportunities for career growth and advancement, including training and development programs. Recognition and rewards for outstanding performance, including incentives and bonuses. Getting Started To get started, you will need to meet the following requirements: A computer that meets our technical specifications, including a desktop/tower computer with a separate monitor, dual-core 2.8 GHz or better processor, 4 GB of RAM or better, and Windows 7 or Windows 10 operating system. High-speed wired internet connection with a minimum download speed of 10 mbps and upload speed of 3 mbps. A phone with a headset, preferably a USB headset with microphone. A quiet and dedicated workspace, free from distractions and interruptions. A background screening, which will be conducted as part of our hiring process. Technical Requirements Please note that the following technical requirements are necessary to perform the job: A desktop/tower computer with a separate monitor, rather than a laptop or all-in-one computer. Dual-core 2.8 GHz or better processor, or Intel i class or AMD Phenom X2 class or better. 4 GB of RAM or better, and 20 GB or more of available space on your hard drive. Windows 7 or Windows 10 operating system, with Internet Explorer 8, 9, 10, or 11 installed. A hard-wired internet connection, rather than a wireless connection. Conclusion If you are a motivated and customer-focused individual who is looking for a flexible and scalable income opportunity, we encourage you to apply for this exciting work from home position. As a remote customer service representative with Stride 2 Hire, you will have the autonomy to choose your clients, schedule your work, and deliver exceptional customer service from the comfort of your own home. Don't miss out on this opportunity to take control of your career and start building the lifestyle you deserve. Apply now and start your journey to success! Apply for this job