**Experienced Remote Customer Service Representative – Live Chat and Digital Support Specialist**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we invite you to join blithequark's dynamic team as a Remote Customer Service Representative – Live Chat and Digital Support Specialist. In this role, you will be the face of blithequark's customer service, providing top-notch support to our customers through live chat, email, and other digital channels. **About blithequark** blithequark is a leading provider of innovative energy solutions, dedicated to empowering individuals and businesses to achieve their goals. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. As a Remote Customer Service Representative, you will be part of a dynamic team that values diversity, inclusivity, and employee well-being. **Responsibilities** As a Remote Customer Service Representative, your primary goal will be to provide exceptional customer service through live chat, email, and other digital channels. Your responsibilities will include: * Responding to customer inquiries through live chat, email, and other digital channels in a timely and professional manner * Resolving customer issues and concerns in a timely and professional manner, while promoting blithequark's energy services and products * Providing accurate and helpful information about blithequark's energy services and products * Troubleshooting and resolving technical issues with customer accounts * Collaborating with other teams to resolve complex customer issues * Meeting or exceeding customer service and sales performance metrics **Key Performance Indicators (KPIs)** * First Contact Resolution (FCR) rate of 80% or higher * Customer Satisfaction (CSAT) score of 90% or higher * Average Handling Time (AHT) of 5 minutes or less * Sales conversion rate of 20% or higher **Benefits** As a Remote Customer Service Representative at blithequark, you will enjoy a range of benefits, including: * Competitive hourly rate ($15-$20/hour) * Opportunities for advancement and professional growth * Comprehensive training program to ensure success * Flexible scheduling and remote work options * Access to company-sponsored health and wellness programs * 401(k) retirement plan with company match * Paid time off and holidays * Discounts on energy services and products * Collaborative and dynamic work environment * Professional development opportunities * Recognition and rewards for outstanding performance **Requirements** To succeed as a Remote Customer Service Representative, you will need: * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a call center or chat environment * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment and adapt to changing priorities * Proficiency in computer software and technology, including chat platforms and CRM software * Reliable internet connection and quiet workspace for remote work **Essential Skills and Competencies** * Strong communication and interpersonal skills * Ability to work in a team environment and collaborate with other teams * Excellent problem-solving and analytical skills * Proficiency in computer software and technology, including chat platforms and CRM software * Ability to adapt to changing priorities and work in a fast-paced environment * Strong attention to detail and organizational skills **Preferred Qualifications** * Experience with customer relationship management (CRM) software * Knowledge of energy services and products * Experience working in a remote or virtual environment * Certification in customer service or a related field **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Remote Customer Service Representative, you will have access to: * Comprehensive training program to ensure success * Opportunities for advancement and professional growth * Professional development opportunities, including workshops, webinars, and conferences * Recognition and rewards for outstanding performance * Collaborative and dynamic work environment that fosters innovation and creativity **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. Our team values: * Diversity and inclusivity * Employee well-being and work-life balance * Innovation and creativity * Collaboration and teamwork * Professional development and growth **Compensation, Perks, and Benefits** As a Remote Customer Service Representative, you will enjoy a competitive hourly rate ($15-$20/hour), as well as a range of benefits, including: * Comprehensive training program to ensure success * Flexible scheduling and remote work options * Access to company-sponsored health and wellness programs * 401(k) retirement plan with company match * Paid time off and holidays * Discounts on energy services and products * Collaborative and dynamic work environment * Professional development opportunities * Recognition and rewards for outstanding performance **Conclusion** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join blithequark's dynamic team as a Remote Customer Service Representative – Live Chat and Digital Support Specialist. Apply now and take the first step towards a rewarding career with a leading provider of innovative energy solutions. Apply for this job