**Experienced Remote Customer Service Representative – Medical Billing and Patient Engagement**

Are you a customer-focused professional with a passion for delivering exceptional patient service in a fast-paced call center environment? Do you thrive in a virtual setting, leveraging technology to drive results and exceed expectations? If so, we invite you to join blithequark as a Remote Customer Service Representative, where you'll play a vital role in collecting payments and ensuring patient satisfaction for our valued clients. **About blithequark** At blithequark, we're dedicated to revolutionizing the healthcare revenue cycle by providing innovative solutions that empower our clients to focus on what matters most – delivering exceptional patient care. Our team of experts is passionate about making a meaningful impact in the lives of patients and healthcare professionals alike. As a Remote Customer Service Representative, you'll be part of a dynamic and supportive team that values collaboration, continuous learning, and a commitment to excellence. **Key Responsibilities** As a Remote Customer Service Representative, you'll be responsible for: • Providing exceptional patient service in the name of our clients, ensuring that every interaction is personalized, empathetic, and professional. • Establishing contact with patients via telephone to collect payment on medical bills, navigating complex billing scenarios with ease and finesse. • Communicating accurate information to patients in a clear, concise, and professional manner, addressing concerns and resolving issues promptly. • Reviewing patient accounts and documenting interactions and feedback, using this valuable insight to inform and improve our services. • Negotiating appropriate and reasonable payments with customers, leveraging your expertise to find mutually beneficial solutions. • Setting up patient payments via check, electronic transfer, or credit card, ensuring seamless and secure transactions. • Staying up-to-date on all policies and procedures, adhering to the highest standards of confidentiality, integrity, and professionalism. • Meeting or exceeding established goals, consistently delivering high-quality results in a fast-paced and dynamic environment. • Collaborating closely with team leads, management, and clients to resolve disputes and ensure patient satisfaction, fostering a culture of open communication and mutual respect. • Performing other duties as assigned by management, embracing new challenges and opportunities for growth and development. **Essential Qualifications** To succeed in this role, you'll need: • A customer-focused mindset, with a proven track record of delivering exceptional service in a fast-paced call center environment. • Strong communication and interpersonal skills, with the ability to build rapport with patients, colleagues, and clients alike. • Basic computer skills, including proficiency in software applications and technology platforms. • A high school diploma or General Education Development (GED) Certificate, with one to two years of college preferred. • Prior customer service experience, with medical billing or healthcare revenue cycle experience strongly preferred. **Preferred Qualifications** While not required, the following qualifications will give you a competitive edge: • One to two years of experience in customer service, medical billing, or a related field. • Familiarity with healthcare revenue cycle management, including billing, coding, and insurance claims. • Certification in medical billing, coding, or a related field, such as CPC or CCS. • Experience working in a virtual or remote environment, with a proven ability to adapt to new technologies and workflows. **Skills and Competencies** To excel in this role, you'll need to possess: • Excellent communication and interpersonal skills, with the ability to build rapport with patients, colleagues, and clients. • Strong problem-solving and negotiation skills, with the ability to navigate complex billing scenarios and find mutually beneficial solutions. • Basic computer skills, including proficiency in software applications and technology platforms. • A customer-focused mindset, with a proven track record of delivering exceptional service in a fast-paced call center environment. • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. • A commitment to confidentiality, integrity, and professionalism, with a strong understanding of HIPAA and other relevant regulations. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills, with a range of opportunities for career advancement and professional growth. As a Remote Customer Service Representative, you'll have access to: • Ongoing training and development programs, designed to enhance your skills and knowledge in medical billing, customer service, and related areas. • Mentorship and coaching from experienced colleagues, providing guidance and support as you navigate your role and career. • Opportunities for advancement, with a clear path for career progression and professional growth. • A dynamic and supportive team environment, with a focus on collaboration, continuous learning, and a commitment to excellence. **Work Environment and Company Culture** As a Remote Customer Service Representative, you'll work in a virtual environment, leveraging technology to drive results and exceed expectations. You'll be part of a dynamic and supportive team that values: • Collaboration and teamwork, with a focus on open communication and mutual respect. • Continuous learning and professional growth, with ongoing training and development programs. • A commitment to excellence, with a focus on delivering exceptional patient service and exceeding client expectations. • A flexible and adaptable work environment, with a range of tools and resources to support your success. **Compensation, Perks, and Benefits** As a Remote Customer Service Representative, you'll enjoy a competitive compensation package, including: • A salary range of $40,000 - $60,000 per year, depending on experience and qualifications. • Ongoing training and development programs, designed to enhance your skills and knowledge. • A dynamic and supportive team environment, with a focus on collaboration, continuous learning, and a commitment to excellence. • Flexible work arrangements, with a range of tools and resources to support your success. • A comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays. **Conclusion** If you're a customer-focused professional with a passion for delivering exceptional patient service in a fast-paced call center environment, we invite you to join blithequark as a Remote Customer Service Representative. With a competitive compensation package, ongoing training and development programs, and a dynamic and supportive team environment, we offer a unique opportunity for career growth and professional development. Apply today to take the first step towards a rewarding and challenging career with blithequark! Apply for this job