Experienced Remote Customer Service Representative – Medicare Insurance Agency Support and Client Relations Specialist

Welcome to arenaflex arenaflex is a dynamic and growing Medicare insurance agency dedicated to serving individuals who are Medicare-eligible. Since our inception, we have been committed to providing exceptional service and support to our clients. As a result of the COVID-19 pandemic, we transitioned to a remote work setup in March 2020 and have since made it a permanent part of our operations. We are now seeking a highly skilled and experienced Remote Customer Service Representative to join our team. About the Role Key Responsibilities: Answer phone calls and respond to client inquiries in a professional and courteous manner Enter data into multiple online systems with accuracy and efficiency Provide exceptional customer service, ensuring a positive experience for our clients Work collaboratively with our team to resolve client issues and concerns Stay up-to-date with industry developments and company policies to provide informed support to our clients Requirements To be considered for this role, you must meet the following requirements: Minimum of 5 years of fast-paced office experience Minimum of 5 years of work experience at one company Excellent verbal communication skills A friendly, outgoing, and confident personality Positive attitude and ability to thrive in a fast-paced environment Good technical skills, including proficiency in using a PC or MAC and high-speed internet Ability to work with the 65+ age demographic, requiring patience and understanding Preferred Qualifications: Experience working in a fast-paced doctor's office or small insurance company Familiarity with the Medicare insurance industry Previous experience in a remote work setup Work Environment As a Remote Customer Service Representative at arenaflex, you will be working from your home office, which must be quiet, distraction-free, and equipped with a PC or MAC and high-speed internet. You will be part of a video chat team, collaborating with our staff to ensure seamless communication and a sense of belonging. We expect you to maintain a professional work environment, free from distractions, and to be available during our working hours (8:30 am to 5:00 pm EST, Monday through Friday). Benefits and Compensation arenaflex offers a competitive salary of $40,000 per year, as well as a range of benefits, including: On-the-job training and paid time off Professional development assistance to help you grow in your career A remote work setup, allowing you to work from the comfort of your own home Opportunities for career advancement and growth within the company Career Growth and Development Company Culture arenaflex is a dynamic and supportive work environment that values teamwork, collaboration, and open communication. We are a company that is dedicated to making a positive impact in the lives of our clients, and we are seeking team members who share our passion and commitment to excellence. As a Remote Customer Service Representative, you will be part of a close-knit team that is passionate about delivering exceptional customer service and support. How to Apply If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Conclusion arenaflex is a company that is dedicated to excellence, integrity, and customer satisfaction. As a Remote Customer Service Representative, you will be part of a team that is passionate about delivering exceptional service and support to our clients. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Join our team and become part of a dynamic and supportive work environment that values teamwork, collaboration, and open communication. Apply for this job