**Experienced Remote Customer Service Representative – Non-Emergency Medical Transportation Program**

Are you a customer-focused individual with excellent communication skills and a passion for delivering top-notch service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading GovCon Solutions and Services provider, as a Remote Customer Service Representative on our Non-Emergency Medical Transportation Program. At blithequark, we pride ourselves on being a trusted partner to Federal Agencies, State Governments, and Commercial Companies worldwide. Since 2008, we have been supporting mission-critical programs globally, and we're now seeking talented individuals to join our team. As a Remote Customer Service Representative, you will be the front-line representative and image of blithequark, interacting with customers, resolving issues, and providing exceptional service. **About blithequark** blithequark is a dynamic and innovative company that values its employees and strives to create a work environment that is both challenging and rewarding. We believe in fostering a culture of collaboration, inclusivity, and continuous learning, where our team members can grow and develop their skills. Our commitment to excellence is reflected in our dedication to delivering high-quality services that meet the needs of our clients. **Job Summary** As a Remote Customer Service Representative, you will be responsible for handling a variety of tasks, including: * Handling inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels * Providing top-quality customer service experience to a diverse customer population * Entering Customer Contact information into appropriate software systems, ensuring accuracy of data entries * Scheduling trips in the most cost-effective manner * Meeting job-specific key performance indicators and goals * Responding to all inquiries within a timely and professional manner * Responding and documenting customer complaints * Maintaining daily customer scheduling for Eligibility staff * Collecting, tracking, and maintaining all monies collected for replacement IDs * Maintaining confidentiality and complying with HIPAA regulations * Communicating professionally with Leadership both internally and externally * Maintaining program spreadsheets * Regular attendance required for assigned shifts **Responsibilities** * Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels * Provide top-quality customer service experience to a diverse customer population * Enter Customer Contact information into appropriate software systems, ensuring accuracy of data entries * Schedule trips in the most cost-effective manner * Meet job-specific key performance indicators and goals * Respond to all inquiries within a timely and professional manner * Respond and document customer complaints * Maintain daily customer scheduling for Eligibility staff * Collect, track, and maintain all monies collected for replacement IDs * Maintain confidentiality and comply with HIPAA regulations * Communicate professionally with Leadership both internally and externally * Maintain program spreadsheets * Regular attendance required for assigned shifts **Requirements** * High School Diploma or GED * Typing speed of 30 WPM or greater * One year customer service experience * Six month experience working in a customer service contact center preferred * Must be authorized to work in the United States **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to maintain confidentiality and comply with HIPAA regulations * Proficiency in using software systems and technology * Strong organizational and time management skills * Ability to work independently and as part of a team * Strong customer service skills and a passion for delivering exceptional service **Preferred Qualifications** * Experience working in a customer service contact center * Knowledge of transportation management systems * Experience working with diverse customer populations * Certification in customer service or a related field **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Remote Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge in customer service, transportation management, and software systems * Participate in training programs and workshops to enhance your performance and career prospects * Collaborate with experienced professionals and leaders in the industry * Contribute to the success of our Non-Emergency Medical Transportation Program and make a meaningful impact on the lives of our customers **Work Environment and Company Culture** As a Remote Customer Service Representative, you will work from the comfort of your own home, with the flexibility to manage your schedule and work environment. At blithequark, we value work-life balance and strive to create a culture that is both challenging and rewarding. Our team members enjoy: * A dynamic and inclusive work environment * Opportunities for growth and development * Competitive compensation and benefits packages * Recognition and rewards for outstanding performance * A commitment to diversity, equity, and inclusion **Compensation, Perks, and Benefits** As a Remote Customer Service Representative, you will receive: * Competitive hourly rate of $16.02 per hour * Comprehensive benefits package, including dental, health, and vision insurance * Opportunities for career growth and advancement * Flexible work schedule and remote work arrangement * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. Apply for this job