Experienced Remote Customer Support Specialist for Property and Casualty Insurance – Delivering Exceptional Service and Support to Valued Customers at blithequark

Welcome to blithequark Imagine being part of a dynamic and innovative team that is revolutionizing the way people manage one of their most expensive and time-consuming assets – their cars. At blithequark, we are on a mission to help car owners save time and money, and we are looking for talented and enthusiastic individuals to join our growing team. As a Remote Customer Support Specialist for Property and Casualty Insurance, you will play a vital role in delivering exceptional service and support to our valued customers, helping them navigate the complex world of insurance and making a measurable difference in their lives. About the Opportunity At blithequark, we have experienced rapid growth since our inception, amassing over 4 million customers and expanding our services beyond insurance shopping to refinancing, safety, and repairs. We are now the #1 rated AllCar app in the App Store, with a 4.7-star rating and over 5 million customers. We are committed to providing personalized services to all car owners' needs, backed by artificial intelligence and machine learning. Our goal is to simplify and automate owning and maintaining a car, providing the best possible experience for our customers. Job Summary As a Remote Customer Support Specialist for Property and Casualty Insurance at blithequark, you will be responsible for providing exceptional support to our existing customers, helping them make changes to their current insurance policies from one of our 55+ insurance carrier partners. Your role will involve responding to inbound calls, processing service requests, answering questions regarding policy details, and working to retain our policyholders by actively finding solutions for customers who are at risk of cancellation. If you are passionate about delivering outstanding customer service and making a real difference in people's lives, we would love to hear from you. Key Responsibilities Respond to inbound calls from existing customers, providing timely and effective support and resolving issues in a professional and courteous manner Process service requests, such as adding or removing vehicles and drivers, adding lienholder information, sending policy documents, and other related tasks Help customers with questions they have regarding existing insurance policies, including coverages, policy benefits, and making changes to existing policies Work to retain blithequark policyholders by actively finding solutions for customers who are at risk of cancellation, providing personalized support and guidance to ensure customer satisfaction and loyalty Collaborate with internal teams, including sales, marketing, and product development, to ensure a seamless customer experience and identify opportunities for growth and improvement Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: High school diploma or equivalent required; degree in a related field preferred Property and Casualty (P&C) insurance license or willingness to obtain within 60 days of starting (blithequark will pay for the license) Excellent communication and customer service skills, with the ability to effectively interact with customers via phone, email, and other channels Strong problem-solving and analytical skills, with the ability to resolve complex customer issues in a timely and professional manner Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease Strong technical skills, including proficiency in Microsoft Office and other software applications Preferred Qualifications In addition to the essential qualifications, the following preferred qualifications will be considered an asset: Previous experience in customer support, insurance, or a related field Knowledge of insurance products and services, including property and casualty insurance Experience working in a remote or virtual environment, with the ability to self-motivate and manage time effectively Strong sales and retention skills, with the ability to identify opportunities for growth and improvement Bilingual or multilingual skills, with the ability to communicate effectively with customers who speak languages other than English Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Communication skills : Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and other stakeholders Customer service skills : Strong customer service skills, with the ability to provide timely and effective support, resolve issues, and ensure customer satisfaction Problem-solving skills : Strong problem-solving and analytical skills, with the ability to resolve complex customer issues in a timely and professional manner Technical skills : Strong technical skills, including proficiency in Microsoft Office and other software applications Time management skills : Ability to prioritize tasks, manage multiple responsibilities, and work in a fast-paced environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development, both personally and professionally. As a Remote Customer Support Specialist for Property and Casualty Insurance, you will have access to ongoing training and mentorship, as well as opportunities for career advancement and professional development. You will also be part of a dynamic and innovative team, working on a revolutionary product that is disrupting a massive market. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture, which values diversity, equity, and inclusion. We are committed to providing a work environment that is supportive, collaborative, and respectful, where all employees feel valued and empowered to contribute their best work. As a remote employee, you will be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide events and activities. Compensation, Perks, and Benefits We offer a competitive compensation package, including an hourly wage of $18.00 - 21.00, as well as a range of perks and benefits, including: Medical, dental, vision insurance 401K match Ability to work remotely (we provide work equipment) Ongoing training and mentorship from our leadership team An outstanding portfolio of insurance carriers and products Conclusion If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and making a real difference in people's lives, we encourage you to apply for this exciting opportunity. As a Remote Customer Support Specialist for Property and Casualty Insurance at blithequark, you will be part of a dynamic and innovative team, working on a revolutionary product that is disrupting a massive market. Don't miss out on this opportunity to join our team and help us build a better future for car owners everywhere. Apply now and take the first step towards an exciting and rewarding career with blithequark. Apply for this job