Experienced Remote Data Entry and Live Chat Professional for Blithequark - $35/Hour 2024 in Burkina Faso

Introduction to Blithequark At blithequark, we value each colleague's contributions, management, and effect, providing every individual with the opportunity to share in the business enterprise's achievement. We strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day, with the maximum integrity, in an environment where each person is seen, heard, and feels like they belong. As a leader in our industry, we are committed to making a positive impact and driving innovation. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we are dedicated to fostering a work environment that is collaborative, dynamic, and supportive. Job Overview We are seeking an experienced Remote Data Entry and Live Chat Professional to join our team at blithequark. As a key member of our Customer Listening Team, you will be responsible for handling the end-to-end Voice of the Customer technique, which includes the layout and programming of customer experience surveys. With over 5M surveys received from clients each year across the consumer, business, and service provider area, this is an exciting opportunity to make a real impact on our customer experience. Our team is passionate about delivering exceptional results, and we are looking for a talented individual to join our crew and help us lead the way collectively. Key Responsibilities Assist in the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics Work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in technology to drive transformation and innovation Collaborate with utility teams to outline, frame, and capture business needs Develop knowledge of Voice of the Customer methods and leverage the same to define and transform the data within the Cornerstone Big Data platform Design and build robust data model architecture to aid most fulfilling data processing and standardized metric definitions Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools Proactively identify and automate manual tasks to improve best and efficiency Essential Qualifications Hands-on development experience on Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, Development Launch Management, and Troubleshooting understanding for data-driven projects for a span of no less than 3+ years Active collaboration with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables Familiarity with Agile methodologies of delivery where small increments of a product are introduced at everyday intervals to the business groups Preferred Qualifications Experience working with big data platforms and tools Knowledge of data modeling and data architecture Experience with automation tools and scripting languages Strong analytical and problem-solving skills Excellent communication and collaboration skills Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our colleagues. We offer a range of career development and education opportunities, including training programs, mentorship, and opportunities to work on exciting projects. Our company culture is built on a foundation of continuous learning and improvement, and we encourage our colleagues to take ownership of their careers and pursue their passions. We believe in fostering a culture of innovation and experimentation, and we provide our colleagues with the resources and support they need to succeed. Work Environment and Company Culture Our work environment is dynamic, collaborative, and supportive. We believe in fostering a culture of inclusivity, respect, and empathy, and we are committed to creating a work environment that is welcoming and inclusive to all. We offer a range of benefits and perks, including flexible working arrangements, generous paid parental leave policies, and access to on-site health facilities and counseling services. Our company culture is built on a foundation of trust, transparency, and open communication, and we encourage our colleagues to speak up and share their ideas and feedback. Compensation, Perks, and Benefits We offer a competitive base salary, bonus incentives, and a range of benefits and perks, including: Competitive base salaries Bonus incentives Support for financial well-being and retirement Flexible working model with hybrid, on-site, or digital arrangements depending on position and business need Generous paid parental leave policies (depending on your location) Free access to on-site health facilities staffed with nurses and doctors (depending on location) Free and confidential counseling aid through our Healthy Minds program Career development and education opportunities Conclusion If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Remote Data Entry and Live Chat Professional, you will have the opportunity to make a real impact on our customer experience and contribute to the growth and success of our business. Don't miss out on this opportunity to join our crew and help us lead the way collectively. Apply now and take the first step towards an exciting and rewarding career with blithequark! Apply for this job