Experienced Remote Field Support Assistant – Seasonal Package Delivery and Customer Service Expert

Introduction to an Exciting Career Opportunity Are you ready to embark on a new career journey that offers flexibility, excitement, and a sense of fulfillment? Look no further! As a renowned logistics and transportation company, we are seeking a highly motivated and skilled Field Support Assistant to join our team. This seasonal role is perfect for individuals who enjoy working outdoors, are passionate about delivering exceptional customer service, and are looking for a challenging yet rewarding experience. As a Field Support Assistant, you will have the opportunity to work alongside our experienced Package Delivery Drivers, assisting with deliveries, and ensuring that our customers receive their packages on time and in excellent condition. About Our Company We are a leading global logistics and transportation company, committed to delivering innovative solutions and exceptional customer service. Our company values diversity, equity, and inclusion, and we strive to create a workplace culture that is respectful, supportive, and empowering. We believe in providing our employees with opportunities for growth, development, and advancement, and we are dedicated to making a positive impact on the communities we serve. Key Responsibilities Assist Package Delivery Drivers with deliveries, ensuring that packages are delivered to the correct addresses and in a timely manner Load and unload packages from the delivery vehicle, using proper lifting techniques to avoid injury Provide exceptional customer service, responding to customer inquiries and resolving any issues that may arise during the delivery process Work effectively in a team environment, communicating with drivers and other team members to ensure seamless delivery operations Perform other duties as assigned, including but not limited to, sorting packages, maintaining delivery records, and reporting any issues or concerns to management Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Ability to lift up to 70 pounds, with frequent bending, stooping, and reaching Enjoy working outdoors in various weather conditions, including rain, snow, and extreme temperatures Stamina and endurance to work in a fast-paced environment, with frequent walking, standing, and climbing in and out of the delivery vehicle Legal right to work in the United States, with a valid driver's license and a clean driving record An eye for detail, with the ability to accurately scan and sort packages, and perform other tasks with precision and accuracy Reliable and responsible, with a strong work ethic and a commitment to delivering exceptional customer service No experience necessary, as we provide comprehensive training to ensure your success in this role Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Previous experience in a related field, such as package delivery, customer service, or logistics Knowledge of the local area, including streets, roads, and delivery routes Ability to work in a team environment, with excellent communication and interpersonal skills Basic computer skills, with the ability to use a handheld scanner and other technology to perform tasks Flexibility to work varying shifts, including mornings, afternoons, and weekends, as well as overtime during peak periods Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Communication skills : ability to communicate effectively with customers, drivers, and other team members, both verbally and in writing Problem-solving skills : ability to resolve issues and concerns in a timely and professional manner Time management skills : ability to manage time effectively, prioritizing tasks and meeting deadlines in a fast-paced environment Teamwork skills : ability to work collaboratively with others, building strong relationships and contributing to a positive team culture Adaptability skills : ability to adapt to changing circumstances, including weather conditions, traffic, and other factors that may impact delivery operations Career Growth Opportunities and Learning Benefits As a Field Support Assistant, you will have access to a range of career growth opportunities and learning benefits, including: Comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in this role Ongoing coaching and feedback, to help you develop and improve your skills and performance Opportunities for advancement, including promotions to driver or other roles within the company Access to a range of learning and development programs, including online courses, workshops, and conferences A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion Work Environment and Company Culture Our company culture is built on a foundation of respect, empathy, and inclusivity. We believe in creating a work environment that is supportive, empowering, and fun, where everyone feels valued and appreciated. As a Field Support Assistant, you will be part of a dynamic and diverse team, working together to deliver exceptional customer service and make a positive impact on the communities we serve. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Base pay of $17.20 per hour, with opportunities for overtime and bonuses Excellent weekly pay, with direct deposit and other payment options available Comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and other perks Opportunities for advancement and career growth, with a focus on promoting from within A range of discounts and perks, including discounts on packages and shipping, as well as other exclusive offers Conclusion If you are a motivated and skilled individual, looking for a challenging and rewarding career opportunity, we encourage you to apply for the Field Support Assistant role. As a seasonal package delivery and customer service expert, you will have the opportunity to make a positive impact on the communities we serve, while developing your skills and advancing your career. Don't hesitate – apply today and take the first step towards an exciting and fulfilling career with our company! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated and passionate professionals. Apply for this job