Experienced Remote Healthcare Billing and Customer Service Representative – Delivering Exceptional Patient Support and Driving Business Success at blithequark

Welcome to blithequark At blithequark, we are passionate about revolutionizing the healthcare industry through our unwavering commitment to integrity, passion, and respect. As a leading Customer Service Contact Center, we specialize in supporting patient billing and customer service needs for our esteemed healthcare clients. Our mission is to make a meaningful difference in the lives of patients and their families, and we are dedicated to fostering a work environment that values and empowers our team members to excel. About Our Team As a family-owned business, we pride ourselves on creating a warm and inclusive atmosphere where every team member feels valued, heard, and appreciated. Our award-winning workplace has been consistently recognized as one of the "Top 10 Best Places to Work" in our industry, and we are proud to offer a unique blend of stability, growth, and opportunities for professional development. With over 20 years of experience and a proven track record of success, we are confident that our team members will thrive in our dynamic and supportive environment. Job Summary We are seeking compassionate and talented Remote Healthcare Billing and Customer Service Representatives to join our team at blithequark. As a vital member of our organization, you will play a critical role in helping patients and their families navigate complex medical bills, providing empathetic support, and offering personalized solutions to resolve account balances. If you are passionate about delivering exceptional customer service, value collaboration, and are committed to making a positive impact in the healthcare industry, we invite you to apply for this exciting opportunity. Key Responsibilities Utilize exceptional listening, verbal, and written communication skills to empathize with patients and their families, addressing concerns and providing clarity on medical bills and payment options. Provide outstanding customer service, collaborating with patients to develop affordable payment plans, process payments, and resolve account balances in a professional and courteous manner. Leverage computer proficiency, organization, and attention to detail to accurately document all calls, follow-ups, and interactions in our software systems, ensuring seamless communication and efficient workflow. Foster a culture of teamwork, supporting fellow team members with consistent attendance, excellent work ethic, and a caring, patient-centric approach. Embrace continuous learning and improvement, seeking feedback, coaching, and ongoing training to enhance skills, knowledge, and performance. Essential Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred. Minimum 1-2 years of experience in customer service, healthcare, or a related field, with a proven track record of delivering exceptional patient support and resolving complex issues. Excellent communication, interpersonal, and problem-solving skills, with the ability to empathize with patients and their families. Strong computer proficiency, including experience with software systems, data entry, and electronic health records. Ability to work independently in a remote setting, with a reliable internet connection, a dedicated workspace, and a strong commitment to maintaining confidentiality and data security. Preferred Qualifications Experience in healthcare billing, medical coding, or a related field, with a strong understanding of medical terminology, insurance plans, and billing procedures. Certifications in customer service, healthcare, or a related field, such as Certified Customer Service Representative (CCSR) or Certified Medical Reimbursement Specialist (CMRS). Bilingual or multilingual skills, with the ability to communicate effectively with patients and their families from diverse backgrounds. Experience with electronic health records, practice management systems, or other healthcare software applications. Skills and Competencies Empathy, active listening, and strong communication skills, with the ability to build trust and rapport with patients and their families. Problem-solving, critical thinking, and analytical skills, with the ability to resolve complex issues and navigate multiple software systems. Time management, organization, and attention to detail, with the ability to prioritize tasks, manage multiple priorities, and maintain accurate records. Adaptability, flexibility, and a willingness to learn, with a strong commitment to ongoing training, coaching, and professional development. Career Growth and Development At blithequark, we are dedicated to supporting the growth and development of our team members. We offer a range of training programs, coaching, and mentoring opportunities to help you enhance your skills, knowledge, and performance. With a strong focus on promoting from within, we encourage our team members to pursue new challenges, explore different roles, and advance their careers within our organization. Work Environment and Culture Our remote work environment is designed to be flexible, supportive, and inclusive. We understand the importance of work-life balance and offer a range of benefits, including flexible scheduling, paid time off, and a comprehensive benefits package. Our team members are valued, appreciated, and empowered to make a positive impact in the healthcare industry. We foster a culture of collaboration, innovation, and continuous improvement, and we are committed to making a difference in the lives of our patients, their families, and our communities. Compensation and Benefits We offer a competitive compensation package, including a base annual salary ranging from $37,440 to $43,680, depending on experience. Our benefits package includes: 401(k) and 401(k) matching Dental, health, life, and vision insurance Employee assistance program Employee discount Flexible spending account Paid time off Tuition reimbursement Work from home opportunities In addition to our comprehensive benefits package, we offer monthly performance bonuses, ranging from $100 to $400, and company-wide contests with prizes and gift cards, ranging from $200 to $300 per month. Conclusion If you are a compassionate, talented, and driven individual who is passionate about delivering exceptional patient support and making a positive impact in the healthcare industry, we invite you to join our team at blithequark. As a Remote Healthcare Billing and Customer Service Representative, you will play a vital role in our mission to change healthcare for the better. Apply now to embark on a rewarding career journey, where you will be valued, empowered, and supported every step of the way. Apply for this job