Experienced Remote Healthcare Customer Service Representative – Delivering Compassionate Support and Exceptional Service in a Dynamic Work-from-Home Environment

Welcome to arenaflex arenaflex is a leading force in the Healthcare Systems & Services industry, dedicated to providing top-notch support to our clients' members and customers. We're passionate about delivering exceptional service, and we're looking for talented individuals like you to join our team as a Remote Healthcare Customer Service Representative. As a customer-centric organization, we believe in fostering a culture of empathy, understanding, and compassion, and we're committed to making a positive impact in the lives of those we serve. About the Role In this permanent work-at-home role, you will have the opportunity to utilize your outstanding customer service skills, patience, and understanding to answer inbound phone calls from our clients' members or customers. As a Remote Healthcare Customer Service Representative, you will be the face of our organization, providing personalized support and resolving issues in a professional and courteous manner. If you're passionate about delivering exceptional service and making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. Responsibilities As a Remote Healthcare Customer Service Representative, your key responsibilities will include: Performing PCP Change/Provider Lookup to ensure seamless transitions for our members Looking up Medical Benefits, such as benefit maximums, copay/coinsurances, Prior Authorization pre-requisite, and coverage to provide accurate information to our members Reviewing Ancillary Benefits, including Dental, Vision, Over the Counter, and other related benefits to ensure our members receive comprehensive support Processing claims inquiries, including resolving issues related to billing and payments Answering enrollment/disenrollment inquiries to ensure a smooth experience for our members Addressing Grievances/Complaints in a professional and empathetic manner to resolve issues promptly Performing billing tasks, such as making payments, transaction history, and premium inquiries to ensure accurate and efficient processing Managing LEP inquires and disputes to provide support for members with limited English proficiency Assisting with material requests, including ID cards, Large/Brail print materials, and Catalogs to ensure our members have access to the resources they need Providing self-help options, such as member portal, to empower our members to take control of their healthcare Providing local locations to pharmacies, OTC, and Specialist to ensure our members have access to convenient and quality care Experience Required for Your Success To excel in this role, you will need: At least a High School diploma or equivalent to demonstrate your foundational knowledge and skills Minimum of 18 months Call center experience to showcase your ability to work in a fast-paced environment and provide exceptional customer service Healthcare background, which is a plus, but not required, as we provide comprehensive training to ensure your success Minimum of 2 years Computer Experience in a work environment to demonstrate your proficiency in using technology to support your work Ability to multi-task and prioritize tasks effectively to ensure efficient and accurate processing Strong written and oral communication skills to provide clear and concise information to our members Ability to display empathy and care in your interactions with our members to provide a positive and supportive experience Dedicated area to work from in your home, with a reliable internet connection and a quiet, distraction-free environment Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds, with a wired connection (Wireless access/WIFI is not permitted) What We Offer At arenaflex, we're committed to providing a comprehensive compensation package and a range of benefits to support your well-being and career growth. These include: Competitive salary, with a rate of up to $13.25/hr in training and $14.25/hr in production Medical, dental, and vision benefits to support your physical and mental health 401K benefits to help you plan for your future Earned PTO to ensure you have time to rest and recharge Opportunities for career growth and professional development to help you achieve your goals A dynamic and supportive work environment that fosters collaboration, innovation, and creativity Career Growth Opportunities and Learning Benefits At arenaflex, we're dedicated to helping you grow and develop in your career. We offer a range of training programs, workshops, and mentorship opportunities to help you build your skills and knowledge. Our goal is to provide you with the tools and resources you need to succeed in your role and advance in your career. With our commitment to innovation and excellence, you'll have the opportunity to work on exciting projects, collaborate with talented professionals, and contribute to the growth and success of our organization. Work Environment and Company Culture At arenaflex, we're proud of our dynamic and supportive work environment, which is built on a foundation of respect, empathy, and inclusivity. We believe in fostering a culture of collaboration, innovation, and creativity, where everyone feels valued, supported, and empowered to contribute their best work. As a Remote Healthcare Customer Service Representative, you'll be part of a talented team of professionals who are passionate about delivering exceptional service and making a positive impact in the healthcare industry. How to Apply If you're passionate about delivering exceptional customer service and making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. To learn more about this role and to submit your application, please visit our website and follow the instructions to register as a candidate. We can't wait to hear from you and explore how you can contribute to the success of arenaflex. Conclusion At arenaflex, we're committed to providing exceptional service, supporting the growth and development of our employees, and making a positive impact in the healthcare industry. As a Remote Healthcare Customer Service Representative, you'll have the opportunity to be part of a dynamic and supportive team, work in a fast-paced and rewarding environment, and contribute to the success of our organization. If you're ready to take your career to the next level and make a difference in the lives of others, we encourage you to apply for this exciting opportunity. Join us at arenaflex and discover a career that's rewarding, challenging, and fulfilling. Apply for this job