**Experienced Remote Healthcare Customer Service Representative – Thriving in a Dynamic Work Environment**

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a valued member of our team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. **Job Summary:** We're seeking an experienced and compassionate Remote Healthcare Customer Service Representative to join our dynamic team. As a key member of our Customer Experience team, you'll handle telehealth-based phone calls and email inquiries, providing exceptional customer service and support to our clients and their customers. If you're passionate about helping others, have excellent communication skills, and are looking for a challenging and rewarding role, we encourage you to apply. **About the Role:** As a Remote Healthcare Customer Service Representative, you'll be responsible for handling a high volume of incoming calls and emails from customers, navigating multiple systems, and providing comprehensive solutions to complex healthcare-related issues. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. You'll work in a supportive team environment, with opportunities for career growth and professional development. **Key Responsibilities:** * Handle telehealth-based phone calls and email inquiries from customers, providing exceptional customer service and support * Navigate multiple systems to resolve complex healthcare-related issues, including insurance verifications, benefits education, billing questions, prescription issues, and technical challenges * Manage a steady volume of incoming calls from customers, prioritizing tasks and managing time effectively * Provide real-time support during time-sensitive situations, ensuring that customers receive timely and effective solutions * Collaborate with internal teams to resolve customer issues and improve overall customer experience * Participate in ongoing training and development to stay up-to-date on industry trends and best practices **Essential Qualifications:** * High school diploma or equivalent required; college degree preferred * Excellent communication and problem-solving skills * Ability to type 40 words per minute with 96% accuracy * High-speed internet and a distraction-free work environment required * Ability to work in a fast-paced, dynamic environment with multiple priorities * Availability to work weekends and flexible scheduling * Ability to pass a background check and maintain confidentiality and discretion **Preferred Qualifications:** * Customer service experience in a healthcare setting or related industry * Experience with telehealth platforms and electronic health records (EHRs) * Knowledge of healthcare regulations and compliance requirements * Bilingual or multilingual skills a plus **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment with multiple priorities * Strong attention to detail and organizational skills * Ability to maintain confidentiality and discretion * Strong technical skills, including proficiency in Microsoft Office and Google Suite **Career Growth Opportunities and Learning Benefits:** * Opportunities for career growth and professional development within the healthcare team * Ongoing training and development to stay up-to-date on industry trends and best practices * Collaborative and supportive team environment * Flexible scheduling and work-life balance * Opportunities for advancement and leadership development **Work Environment and Company Culture:** * Work from home in a distraction-free environment * Collaborative and supportive team environment * Flexible scheduling and work-life balance * Opportunities for advancement and leadership development * Arenaflex is an equal opportunity employer and values diversity and inclusion in the workplace **Compensation, Perks, and Benefits:** * Competitive hourly rate of $16.50/hour * Health benefits for you and your family, including medical, dental, and vision coverage * Paid time off accrued after 180 days * Opportunities for bonuses and incentives based on performance * Comprehensive benefits package, including life and disability insurance, retirement savings plan, and paid holidays **How to Apply:** If you're passionate about helping others and are looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to learn more about the application process and to submit your application. **Equal Opportunity Employer:** Arenaflex is an equal opportunity employer and values diversity and inclusion in the workplace. We consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Request:** If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please click on the following link, complete the accommodation request form, and submit the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox, please download the form first: click here to access or download the form. You may also click here to access arenaflex's ADAAA Accommodation Policy. **Vaccination Policy:** At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job