Experienced Remote Licensed Customer Service Representative for Insurance Policies and Client Support – Career Growth Opportunities in the Insurance Industry with blithequark

Introduction to blithequark and the Insurance Industry blithequark is a leading provider of customer experience solutions to global insurance clients, offering a wide range of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty. As one of the largest global providers of customer experience products, we deliver exceptional service to our clients and their consumers. Our team is dedicated to providing top-notch support to customers, and we are seeking a skilled and compassionate Remote Licensed Customer Service Representative to join our team. Job Overview In this role, you will be supporting one of the largest insurance providers in the U.S., assisting with entry-level auto and property policies. As a Customer Service Representative, you will receive, review, and process calls regarding customers' insurance policies, addressing questions, concerns, and modifications to policies. While waiting for your license to be processed, you will focus on handling billing calls. blithequark will cover all training, testing fees, and state licensing requirements, investing in your growth and development as a professional in the insurance industry. Key Responsibilities: Provide exceptional customer service to policyholders, responding to inquiries, and resolving issues in a timely and professional manner Process calls regarding policy coverage, billing, and modifications, utilizing active listening skills and effective communication Utilize system tools to search for answers and information, navigating complex situations with limited information Demonstrate critical thinking, empathy, and reliability in all interactions with customers and colleagues Work independently and as part of a team to achieve goals and objectives, maintaining a high level of self-accountability and ownership Meet productivity and quality standards, adhering to blithequark's policies and procedures Essential Qualifications: To be successful in this role, you must possess a high school diploma or equivalent, be at least 18 years old, and have a strong customer service aptitude. Preferred qualifications include 6 months to 1 year of relevant work experience, although we are willing to train the right candidate. You must also have open availability during hours of operation and be able to work in a quiet, distraction-free environment. Preferred Qualifications: Previous experience in customer service, insurance, or a related field Basic conflict resolution skills and ability to manage emotions in stressful situations Strong organizational and time management skills, with the ability to multitask and prioritize tasks Proficiency in computer systems and data systems, with the ability to navigate complex software applications Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner Skills and Competencies: To excel in this role, you must possess a unique blend of skills and competencies, including: Professional customer service aptitude, with a personal drive to serve and display compassion Reliability, empathy, and critical thinking, with the ability to manage emotions and show resiliency in stressful situations Effective verbal and written communication, with active listening skills and the ability to articulate complex information Demonstrated ability to multitask, prioritize tasks, and navigate complex software applications Ability to work in teams or independently, with a high level of self-accountability and ownership Career Growth Opportunities and Learning Benefits: At blithequark, we are committed to investing in our agents and helping them achieve a career in insurance. As a Remote Licensed Customer Service Representative, you will have the opportunity to grow within the company, develop new skills, and advance your career. We offer comprehensive training programs, ongoing support and development, and opportunities for advancement and professional growth. Work Environment and Company Culture: blithequark is a global leader in the customer experience industry, with a strong commitment to diversity, equity, and inclusion. We offer a dynamic and supportive work environment, with a focus on teamwork, collaboration, and mutual respect. As a remote employee, you will be part of a virtual team, working together to achieve common goals and objectives. Compensation, Perks, and Benefits: We offer a competitive compensation package, including a hourly rate of $15-$19, 401(k) matching, dental insurance, disability insurance, health insurance, paid time off, and vision insurance. Additionally, you will have the opportunity to work from home, with flexible scheduling and a quiet, distraction-free work environment. Conclusion: If you are a motivated and compassionate individual with a strong customer service aptitude, we encourage you to apply for this exciting opportunity. As a Remote Licensed Customer Service Representative with blithequark, you will have the chance to make a real difference in the lives of our customers, while developing your skills and advancing your career. Don't miss out on this opportunity to join our team and start your journey with blithequark today! How to Apply: To apply for this role, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success. Equal Employment Opportunity: blithequark is an equal employment opportunity employer, committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed. We prohibit discrimination of all kinds, whether directed at associates, applicants, vendors, customers, or visitors, and are proud to be a military-friendly employer. Apply for this job