**Experienced Remote Live Chat Assistant – Customer Support and Community Engagement**

At blithequark, we are dedicated to fostering a brighter future for Prince George's County through comprehensive programs and initiatives that address the needs of our community. Our mission is to empower individuals and families by providing them with the tools, mentorship, and opportunities they need to succeed. We offer a range of after-school activities, educational workshops, and leadership training to nurture the potential within each child and teenager, helping them to grow into confident and capable adults. In addition to our focus on youth, we are committed to improving the overall health and wellness of our community members. Our health and wellness programs promote physical, mental, and emotional well-being through various initiatives such as fitness classes, nutrition workshops, and mental health support. By collaborating with local businesses and health professionals, we aim to create a healthier, more vibrant community. A core component of our mission is violence prevention. Our Violence Interrupters program is a crucial part of our strategy to reduce violence in Prince George’s County. By intervening in conflicts and providing support to at-risk individuals, we work to prevent violence before it occurs. Our team of dedicated professionals is on the ground, engaging with the community to create safer neighborhoods and foster a culture of peace and understanding. At blithequark, we believe in the power of community collaboration. We work alongside various partners, including nonprofits, local businesses, and faith-based organizations, to amplify our impact and drive positive change. Our initiatives, such as food assistance programs and workforce development opportunities, are designed to support and uplift marginalized communities, ensuring that everyone has access to the resources they need to thrive. Join us in our mission to empower Prince George’s County. Together, we can create a community where every individual can achieve greatness! **Job Summary:** We are seeking a highly skilled and customer-focused Remote Live Chat Assistant to join our team at blithequark. As a key member of our customer support team, you will be responsible for engaging with customers via our website's live chat system, providing instant support, answering inquiries, and helping resolve issues in real-time. If you have excellent typing and problem-solving skills, and thrive in a fast-paced, fully remote environment, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Respond to customer inquiries via live chat in a timely and professional manner, ensuring that all interactions are friendly, helpful, and brand-aligned. * Provide accurate information regarding products, services, orders, or policies, and resolve customer issues or concerns efficiently, escalating when needed. * Handle multiple chats simultaneously while maintaining high-quality service, and document customer interactions and feedback for internal tracking. * Collaborate with other team members to improve service processes, and stay up to date on company products, promotions, and policies. * Utilize your problem-solving skills to resolve complex customer issues, and maintain a positive and professional tone in all conversations. **Essential Qualifications:** * High school diploma or equivalent (college degree preferred but not required). * Proven experience in customer service, especially via live chat or messaging platforms. * Excellent written communication and grammar skills, with the ability to communicate complex information in a clear and concise manner. * Fast and accurate typing skills (recommended: 50+ WPM), with the ability to multitask and handle multiple chats simultaneously. * Strong attention to detail and ability to maintain productivity remotely. * Comfortable with technology and learning new software quickly, with experience using chat platforms such as Zen desk, Intercom, LiveChat, or similar tools. **Preferred Qualifications:** * Experience working in a remote or virtual environment. * Familiarity with customer relationship management (CRM) software. * Ability to work flexible hours, including evenings and weekends if needed. * Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions. **Requirements:** * Reliable computer or laptop with internet access. * Quiet and professional home work environment. * Flexible availability, including evenings and weekends if needed. * Familiarity with chat platforms such as Zen desk, Intercom, LiveChat, or similar tools. **Benefits:** * 100% remote work, with flexible scheduling options. * Paid training and ongoing support. * Health insurance and PTO (for eligible employees). * Growth opportunities within the company. * Medical, Dental, and Vision benefits. * Paid Time off. **What We Offer:** At blithequark, we are committed to providing our employees with a supportive and inclusive work environment. We offer a range of benefits and perks, including: * A comprehensive benefits package, including health insurance, PTO, and paid time off. * Opportunities for professional growth and development, including training and education programs. * A collaborative and dynamic work environment, with a team of dedicated and passionate professionals. * Flexible scheduling options, including remote work arrangements. * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees. **How to Apply:** If you are a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates, including individuals with disabilities, veterans, and members of underrepresented communities. Apply for this job