**Experienced Remote Live Chat Support Specialist – Customer Experience Champion at blithequark**

Are you passionate about delivering exceptional customer experiences and passionate about sustainability? Do you thrive in fast-paced environments and have a strong command of the English language? If so, we invite you to join our dynamic Customer Support team at blithequark as a Remote Live Chat Support Specialist. As a key member of our global team, you will be the first point of contact for our customers, providing real-time support and ensuring a seamless experience. **About blithequark** blithequark is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. We serve a diverse range of customers in various end markets, including food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages. Our company is committed to shaping the industry through an ambitious transformation journey, focusing on building and upskilling our team, deciding where to play and how to win, and increasing financial performance by executing the blithequark Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and actions, and we have ambitious sustainability targets, focusing exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world's leading rating agent, who allocated this award only to the top 1% of the >75,000 companies reviewed. **Our Culture and Work Environment** Our global head office is located at Amsterdam Airport, but many of our team members work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility, and we encourage collaboration, innovation, and continuous learning. As a Remote Live Chat Support Specialist, you will be part of a dynamic team that values flexibility, adaptability, and a passion for delivering exceptional customer experiences. **Responsibilities** As a Remote Live Chat Support Specialist, your key responsibilities will include: * Providing real-time support to customers via live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction. * Maintaining an in-depth understanding of our products and services to effectively solve customer problems and answer questions. * Handling multiple chat conversations simultaneously while maintaining a high level of professionalism and accuracy. * Documenting customer interactions, feedback, and resolutions using internal tools and databases. * Collaborating with other team members and departments to ensure a seamless customer support experience. * Proactively identifying and reporting recurring issues or trends to help improve processes and customer satisfaction. * Upholding company policies and guidelines when interacting with customers to preserve brand integrity. **Qualifications** To succeed in this role, you will need: * Fluency in English with excellent written communication skills, including grammar, spelling, and punctuation. * Previous experience in customer support or a related field, preferably with live chat support. * Ability to handle and balance multiple conversations while maintaining a consistent and positive tone. * Strong problem-solving skills and the ability to think quickly in resolving customer issues. * Tech-savvy with proficiency in using chat software, CRM tools, and other relevant systems. * Flexible and adaptable to changing schedules or customer demands. * A self-starter who can work independently in a remote environment with minimal supervision. * Reliable internet connection and a quiet workspace to perform job responsibilities effectively. **What We Offer** As a Remote Live Chat Support Specialist at blithequark, you will enjoy: * Competitive hourly pay rate: $30-$36 per hour (Remote, Germantown, Maryland, US) * Opportunities for career growth and professional development in a dynamic and innovative company * Collaborative and supportive work environment with a global team * Flexible and remote work arrangements to balance work and personal life * Access to cutting-edge technology and tools to enhance your skills and productivity * Recognition and rewards for outstanding performance and contributions to the company **How to Apply** If you are passionate about delivering exceptional customer experiences and passionate about sustainability, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunities Employer** blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates from diverse backgrounds and perspectives. Apply for this job