Experienced Remote Online Chat Specialist – Customer Service and Client Relationship Development

Introduction to blithequark At blithequark, we understand the importance of finding the "right fit" for our team, and we take great care in selecting individuals who share our passion for delivering exceptional customer service and building strong client relationships. With our extensive knowledge of the legal and regulatory environment, we assure our clients' plan design and operation meet the necessary requirements, and we draw on this knowledge to provide innovative ideas and strategies for maximizing plan contributions and asset accumulation. As a leader in our industry, blithequark is committed to fostering a culture of excellence, integrity, and professionalism, and we are seeking an experienced Remote Online Chat Specialist to join our team. Job Description As a Remote Online Chat Specialist at blithequark, you will play a vital role in providing top-notch customer service to our clients, responding to their inquiries, and building strong relationships to understand and achieve their needs. This is a remote position, allowing you to work from the comfort of your own home, and we are looking for a highly motivated and disciplined individual who can thrive in a self-directed environment. Key Responsibilities Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner Evaluate customer interactions and elevate issues to the Online Chat Manager when appropriate, ensuring seamless resolution and exceptional customer experience Develop relationships with new customers to better understand their needs and provide personalized support, promoting client satisfaction and loyalty Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately, utilizing strong communication skills and product knowledge Promote interest in blithequark's products and services, identifying opportunities to upsell and cross-sell, and contributing to revenue growth Consistently achieve established standards of the position, demonstrating a commitment to excellence and continuous improvement Portray and project a positive and professional image, maintaining a high level of integrity and professionalism in all interactions Provide administrative support to the customer service team, assisting with overflow work and other duties as needed, and demonstrating flexibility and adaptability Essential Qualifications High school diploma or equivalent, with a strong foundation in customer service and communication Experience in customer service, preferably in a remote or online environment, with a proven track record of delivering exceptional customer experiences Strong telephone etiquette, with excellent verbal and written communication skills, and the ability to articulate complex information in a clear and concise manner Familiarity with CRM tools, with the ability to learn and adapt to new software and technologies, and a strong understanding of customer relationship management principles Excellent communication skills, with the ability to manage multiple tasks at once, prioritize effectively, and maintain a high level of productivity in a fast-paced environment Ability to adapt to different personalities, with a strong emphasis on empathy, active listening, and conflict resolution, and a commitment to providing personalized support and exceptional customer experiences Preferred Qualifications Post-secondary education in a related field, such as business, marketing, or communications, with a strong foundation in customer service and relationship development Experience working in a remote or online environment, with a proven track record of success in a self-directed setting, and a strong ability to work independently with minimal supervision Knowledge of blithequark's products and services, with a strong understanding of the industry and market trends, and the ability to identify opportunities to upsell and cross-sell Certification in customer service or a related field, with a commitment to ongoing learning and professional development, and a strong desire to stay up-to-date with industry trends and best practices Skill and Competencies To be successful in this role, you will possess a unique combination of skills and competencies, including: Excellent communication skills , with the ability to articulate complex information in a clear and concise manner, and a strong emphasis on active listening and empathy Strong problem-solving skills , with the ability to analyze complex issues, identify solutions, and implement effective resolutions, and a commitment to delivering exceptional customer experiences Ability to work independently , with minimal supervision, and a strong ability to prioritize tasks, manage time effectively, and maintain a high level of productivity in a fast-paced environment Strong technical skills , with the ability to learn and adapt to new software and technologies, and a strong understanding of customer relationship management principles and CRM tools Emotional intelligence , with the ability to understand and manage your own emotions, as well as the emotions of others, and a strong emphasis on empathy, active listening, and conflict resolution Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees, and we offer a range of career growth and learning benefits, including: Ongoing training and development , with opportunities to learn new skills and expand your knowledge, and a commitment to staying up-to-date with industry trends and best practices Career advancement opportunities , with the potential to move into leadership roles or specialized positions, and a strong emphasis on internal promotions and career development Mentorship and coaching , with experienced professionals who can provide guidance and support, and a strong emphasis on knowledge sharing and collaboration Access to industry events and conferences , with opportunities to network and learn from other professionals, and a commitment to staying up-to-date with industry trends and best practices Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a strong emphasis on: Teamwork and collaboration , with a focus on working together to achieve common goals, and a strong emphasis on knowledge sharing and collaboration Open communication , with regular updates and feedback, and a strong emphasis on transparency and accountability Recognition and rewards , with opportunities to receive recognition and rewards for outstanding performance, and a strong emphasis on employee recognition and appreciation Work-life balance , with flexible scheduling and remote work options, and a strong emphasis on employee well-being and self-care Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including: Competitive salary , with opportunities for bonuses and incentives, and a strong emphasis on performance-based compensation Comprehensive benefits package , with medical, dental, and vision coverage, and a strong emphasis on employee well-being and self-care Retirement savings plan , with company matching, and a strong emphasis on employee financial well-being and security Paid time off , with vacation days, sick leave, and holidays, and a strong emphasis on work-life balance and employee well-being Conclusion If you are a motivated and disciplined individual, with a passion for customer service and building strong relationships, we encourage you to apply for the Remote Online Chat Specialist position at blithequark. With our commitment to excellence, integrity, and professionalism, we offer a unique and rewarding work environment, with opportunities for growth and development. Join our team and take the first step towards a fulfilling and successful career. To apply, please visit our website and submit your application, including your resume and a cover letter. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Apply for this job