Experienced Remote Online Chat Specialist – Customer Service and Client Relationship Development

Introduction to blithequark At blithequark, we understand the importance of finding the "right fit" for our clients, ensuring their plans and operations meet the highest standards of the legal and regulatory environment. With extensive knowledge in this area, we provide our clients with innovative strategies to maximize their contributions and asset accumulation. As a leader in our industry, blithequark is committed to delivering exceptional service and building strong relationships with our clients. We are now seeking an experienced Remote Online Chat Specialist to join our team, providing top-notch support to our customers and promoting our products and services. Job Overview As a Remote Online Chat Specialist at blithequark, you will play a vital role in our customer service team, handling incoming live chats, responding to customer inquiries, and providing administrative support. This is a remote position, allowing you to work from the comfort of your own home, and we are looking for a highly motivated and organized individual who can consistently achieve our established standards. If you have a passion for delivering exceptional customer service, building strong relationships, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a professional and timely manner Evaluate customer interactions and elevate issues to the Online Chat Manager when appropriate, ensuring seamless resolution and customer satisfaction Develop relationships with new customers to better understand and achieve their needs, providing personalized support and promoting our products and services Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately, utilizing your excellent communication skills and knowledge of our services Promote interest in blithequark's products and services, identifying opportunities to upsell and cross-sell, and providing valuable solutions to our customers Consistently achieve established standards of the position, including quality, productivity, and customer satisfaction targets Continually portray and project a positive and professional image, adhering to blithequark's values and code of conduct Provide administrative support to the customer service team, including data entry, reporting, and other tasks as needed May assist with overflow work and other duties as needed, demonstrating flexibility and a willingness to support the team Essential Qualifications High school diploma or equivalent, with a strong foundation in customer service and communication Experience in customer service, preferably in a remote or online environment, with a proven track record of delivering exceptional support Strong telephone etiquette and excellent communication skills, both written and verbal, with the ability to adapt to different personalities and communication styles Familiarity with CRM tools and technology, with the ability to learn and utilize new systems and software Ability to manage multiple tasks at once, prioritize workload, and meet deadlines in a fast-paced environment Ability to work independently and as part of a team, with a strong focus on customer satisfaction and relationship building Preferred Qualifications Previous experience in a remote online chat specialist role, with a strong understanding of the challenges and opportunities of working in a virtual environment Knowledge of blithequark's products and services, or similar industry experience, with the ability to quickly learn and absorb new information Advanced skills in CRM tools and technology, with the ability to provide technical support and troubleshooting Experience with data entry and reporting, with a strong attention to detail and accuracy Certification in customer service or a related field, with a commitment to ongoing learning and professional development Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with our customers and colleagues. You will also need to be highly organized, with the ability to manage multiple tasks and prioritize your workload. Strong problem-solving and analytical skills are essential, with the ability to think critically and outside the box. Additionally, you will need to be proficient in CRM tools and technology, with the ability to learn and utilize new systems and software. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for training, mentorship, and career advancement. As a Remote Online Chat Specialist, you will have the opportunity to develop your skills and knowledge in customer service, sales, and marketing, with the potential to move into leadership or specialized roles. You will also have access to our comprehensive training program, which includes ongoing coaching, feedback, and evaluation, to ensure your success and growth in the role. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and customer satisfaction. We believe in fostering a culture of inclusivity, diversity, and respect, where all employees feel valued and empowered to contribute. As a remote employee, you will be part of a virtual team, with regular communication and check-ins to ensure your success and connection to the team. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a salary, benefits, and perks, to attract and retain top talent. As a Remote Online Chat Specialist, you will be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. You will also have access to our employee recognition and reward program, which acknowledges and rewards outstanding performance and contributions. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and building strong relationships, we encourage you to apply for this exciting opportunity. As a Remote Online Chat Specialist at blithequark, you will have the chance to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our clients. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark family and start your journey to success! Apply for this job