Experienced Remote Online Chat Specialist – Customer Support and Service Representative for Dynamic Team at blithequark

Introduction to blithequark At blithequark, we pride ourselves on fostering a team environment that values the safety and well-being of our employees, while understanding the significance of our work in providing essential services. If you share these values and are passionate about delivering exceptional customer support, we invite you to join our dynamic team as a Remote Online Chat Specialist. As a key member of our customer service team, you will play a vital role in ensuring that our clients receive top-notch support and service, contributing to the success of our mission. Job Overview We are seeking a highly skilled and motivated Online Chat Specialist to handle incoming customer support questions via live chat on businesses' websites and social media accounts. As a Remote Online Chat Specialist, you will be responsible for answering inbound chats, emails, and correspondence from customers, addressing their inquiries, and providing timely and effective solutions to their problems. Your exceptional communication skills, strong telephone etiquette, and ability to manage multiple tasks at once will enable you to excel in this role and make a positive impact on our clients. Key Responsibilities Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns, providing accurate and concise solutions. Evaluate customer interactions and elevate issues to the Online Chat Manager when appropriate, ensuring that complex problems are addressed promptly and efficiently. Build relationships with new customers to better understand and achieve their needs, promoting interest in client products and services and consistently achieving established standards of the position. Respond to customer questions, inquiries, requests, and problems in a professional and courteous manner, continually portraying and projecting a positive and professional image. Provide administrative support to the customer service team, assisting with overflow work and other duties as needed, and contributing to the overall success of the team. Promote interest in client products and services, identifying opportunities to upsell and cross-sell, and providing valuable feedback to the sales and marketing teams. Qualifications and Skills To be successful in this role, you will need to possess the following essential qualifications and skills: High school diploma or equivalent, with a strong foundation in customer service and communication. Experience in customer service, with a proven track record of delivering exceptional support and service to clients. Strong telephone etiquette, with excellent communication and interpersonal skills. Familiarity with CRM tools, with the ability to learn and adapt to new software and systems. Excellent communication skills, with the ability to manage multiple tasks at once and adapt to different personalities. Ability to work independently in a remote setting, with minimal supervision, and maintain a high level of productivity and motivation. Preferred Qualifications While not essential, the following preferred qualifications will be highly regarded: Previous experience in a remote or virtual team environment, with a strong understanding of the challenges and opportunities of remote work. Knowledge of social media platforms and online communication tools, with the ability to leverage these channels to provide exceptional customer support. Experience with CRM software and technology, with the ability to learn and adapt to new systems and tools. Certification in customer service or a related field, with a commitment to ongoing learning and professional development. Career Growth and Development At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Remote Online Chat Specialist, you will have access to training and development programs, designed to enhance your skills and knowledge, and prepare you for future roles and responsibilities. Our goal is to help you achieve your career aspirations, while contributing to the success of our team and organization. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and open communication. As a remote employee, you will be part of a virtual team, with regular check-ins and updates, to ensure that you feel connected and supported. Our company culture is built on the values of respect, empathy, and inclusivity, with a commitment to diversity and equal opportunities for all employees. Compensation and Benefits We offer a competitive compensation package, with a range of benefits and perks, designed to attract and retain top talent. These include: Competitive salary and bonus structure, with opportunities for growth and advancement. Comprehensive benefits package, including health, dental, and vision insurance, with a range of options to suit your needs. Flexible working arrangements, with the opportunity to work from home and maintain a healthy work-life balance. Professional development opportunities, with access to training and development programs, designed to enhance your skills and knowledge. Recognition and reward programs, with opportunities to receive bonuses and incentives for outstanding performance. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and service, we encourage you to apply for the Remote Online Chat Specialist role at blithequark. With a strong foundation in customer service, excellent communication skills, and the ability to work independently in a remote setting, you will thrive in this role and make a positive impact on our clients. Join our dynamic team and contribute to the success of our mission, while achieving your career aspirations and growing with our organization. Apply now to become a part of our team and take the first step towards a rewarding and challenging career as a Remote Online Chat Specialist at blithequark. Apply for this job