**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

At arenaflex, we are committed to delivering exceptional customer experiences through our team of dedicated and knowledgeable Retail Customer Service Associates. As a key member of our retail team, you will play a vital role in providing top-notch customer service, expert advice, and solutions to our customers. If you are passionate about delivering outstanding customer experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of business solutions, including print, signs & graphics, and shipping services. Our mission is to empower businesses and individuals to succeed by providing innovative solutions, exceptional customer service, and a commitment to quality. With a strong focus on customer satisfaction, we strive to deliver market-leading customer experiences, business excellence, and financial return through a quality-oriented culture and day-to-day application of quality science. **Job Summary** As an Experienced Retail Customer Service Associate, you will be responsible for delivering a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. You will be knowledgeable in all areas of the retail store's business, including print, signs & graphics, and shipping. Your expertise will enable you to recommend appropriate arenaflex products and services, operate and maintain a wide variety of equipment, and manage complex projects. **Key Responsibilities** * Deliver exceptional customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs * Provide customer expertise in printing, signs & graphics, and shipping product lines and recommend appropriate arenaflex products and services * Take complex customer orders using order systems and provide accurate pricing information * Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents * Maintain a safe, clean, and orderly retail store * Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage * Take preemptive action to prevent errors and waste * Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Follow arenaflex standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures **Essential Qualifications and Requirements** * High school diploma or equivalent education * 6+ months of specialized experience * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business **Preferred Qualifications** * Suggest areas for improvement in internal processes along with possible solutions * Work with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility * Apply Quality concepts presented at training during daily activities * Support arenaflex Quality initiatives **Work Environment and Company Culture** As an arenaflex team member, you will be part of a dynamic and supportive work environment that values innovation, collaboration, and customer satisfaction. Our company culture is built on a foundation of quality, integrity, and respect for our customers, employees, and the communities we serve. We offer a range of benefits and perks, including: * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and professional development * Recognition and rewards for outstanding performance * Access to cutting-edge technology and equipment * Collaborative and supportive work environment **Compensation and Perks** arenaflex offers a competitive salary and bonus structure, as well as a comprehensive benefits package, including medical, dental, and vision insurance. We also offer a 401(k) retirement plan with company match, paid time off and holidays, and opportunities for career growth and professional development. **How to Apply** If you are passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. **Accommodations** arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. **Fair Chance Hiring** arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. Apply for this job