Experienced SAP Concur Customer Experience Manager for Federal Government Agencies – Long Term Contract Opportunity at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about delivering exceptional customer experiences through innovative solutions and dedicated professionals. As a leader in the technology and services sector, we recognize the importance of fostering trusted relationships with our clients, particularly in the Federal Government arena. The travel and expense management landscape is evolving, and blithequark is at the forefront, leveraging SAP Concur to provide cutting-edge solutions. We are now seeking an experienced SAP Concur Customer Experience Manager (CXM) to join our team, preferably located in Reston, VA, although remote candidates are also welcome. This is a long-term contract opportunity for the right individual to make a significant impact on our Federal Government stakeholders and internal product teams. Job Overview The Customer Experience Manager (CXM) role is pivotal in ensuring world-class customer experiences for our Federal Government clients. As the primary liaison between stakeholders, customers, and internal product teams, you will foster trusted relationships, drive product adoption, and provide valuable insights to guide product development. Your expertise in government travel and expense products and policy will be instrumental in leading customer experience initiatives, collaborating with cross-functional teams, and facilitating workshops within an agile environment. Key Responsibilities Serve as the primary point of contact for Federal Government stakeholders and customers, ensuring their needs are met and expectations exceeded. Develop and maintain trusted relationships with key stakeholders to drive product adoption and customer satisfaction. Leverage your expertise in government travel and expense products and policy to provide insights and guide product development. Collaborate with cross-functional teams to lead customer experience initiatives, including UX research, stakeholder interviews, and workshop facilitation. Implement SAP Concur Travel and Expense solutions, including requirements gathering, demonstrations, configuration, testing, training, and go-live support. Configure and administer SAP Concur, ensuring compliance with expense policies, finance/AP processes, and audit rules. Facilitate technical workshops and user training sessions, demonstrating excellent communication and interpersonal skills. Work independently while engaging cross-functional stakeholders to achieve customer experience goals. Essential Qualifications To be successful in this role, you will need: At least 3 years of experience with SAP Concur configuration and administration. At least 5 years of experience supporting Federal Government agencies on a Travel and Expense management platform. Proficiency in understanding Concur Request, Travel, and Expense modules. Hands-on experience setting up audit rules, approval workflows, and role-based permissions. Familiarity with expense policies, compliance, and finance/AP processes. Excellent facilitation skills for both technical workshops and user training sessions. Ability to work independently while engaging cross-functional stakeholders. Preferred Qualifications While not essential, the following skills and experiences are highly desirable: Experience integrating SAP Concur with ERP or HRIS systems. SAP Concur certification(s). Prior experience in change management and process optimization. Experience working with organizations migrating from manual or paper-based systems. Travel industry experience. FTR/JFTR knowledge. Clearance Requirements To be eligible for this role, you must be able to obtain MBI Clearance. Skills and Competencies To excel as a CXM at blithequark, you will need to demonstrate: Strong understanding of SAP Concur and its applications in Federal Government agencies. Excellent communication, interpersonal, and facilitation skills. Ability to work independently and collaboratively as part of a cross-functional team. Strong analytical and problem-solving skills, with attention to detail. Adaptability and flexibility in a fast-paced, agile environment. Commitment to delivering exceptional customer experiences and driving product adoption. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our professionals. As a CXM, you will have access to: Ongoing training and development opportunities to enhance your SAP Concur skills and knowledge. Cross-functional collaboration and knowledge sharing with experienced professionals. Opportunities to work on diverse projects and initiatives, driving customer experience and product adoption. A supportive and inclusive work environment that fosters innovation and creativity. Work Environment and Company Culture blithequark prides itself on its dynamic and inclusive work environment, where professionals can thrive and grow. We offer: A collaborative and agile work environment that encourages innovation and creativity. A diverse and inclusive workplace that values different perspectives and experiences. Flexible working arrangements, including remote work options, to support work-life balance. Access to cutting-edge technologies and tools to support your work. Compensation, Perks, and Benefits As a valued member of the blithequark team, you can expect: Competitive compensation and benefits package. Opportunities for professional growth and development. Access to a range of perks and benefits, including flexible working arrangements and employee recognition programs. A supportive and inclusive work environment that prioritizes your well-being and success. Conclusion If you are a motivated and experienced SAP Concur professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a CXM, you will play a critical role in delivering exceptional customer experiences and driving product adoption for our Federal Government clients. With a commitment to your growth and development, a dynamic work environment, and a range of perks and benefits, blithequark is the ideal place to take your career to the next level. Apply now to join our team and make a lasting impact on our customers and our business. Apply for this job