**Experienced Saudi Arabic-Speaking Customer Service Agent - Remote Chat Support Opportunity with Leading E-commerce Company**

Join the Future of E-commerce with WaffarX Are you a motivated and customer-focused individual looking for a new challenge? Do you have a passion for delivering exceptional service and building strong relationships with customers? WaffarX, the pioneering cash back aggregator in the MENA region, is seeking a talented Saudi Arabic-speaking Customer Service Agent to join our remote team! As a key player in our customer service department, you will have the opportunity to make a real impact on our customers' experiences and contribute to the growth of our company. About WaffarX WaffarX is a cutting-edge technology company that has revolutionized the way customers save money and brands engage with their target audiences. Launched in 2018, we have quickly become a leader in the e-commerce industry, providing flexible services that foster a new and needed form of loyalty. Our goal is to transform everyday transactions into savings for customers and more sales for brands. We are now entering a period of fast-paced growth, and we need talented, motivated individuals like you to join our expanding team! Our Culture and Values At WaffarX, we appreciate the efforts of our employees to grow our business. We depend on diversity, build on knowledge and experience, and reward innovation. We define the destination, and our employees pave the way towards it, thus we are looking for fresh minds, enthusiastic spirit, and team players. We offer lots of opportunities to learn and improve your skills in a booming sector such as e-commerce, and the whole team shares the experience and thus the growth. Job Summary As a Customer Service Agent at WaffarX, you will be responsible for providing effective customer service to our customers via chat and email. You will use your excellent communication skills and in-depth knowledge of our products and programs to resolve customer queries and increase business, customer satisfaction, and retention. This is a fantastic opportunity to develop your skills, work with a talented team, and contribute to the growth of a leading e-commerce company. Key Responsibilities: Respond to customer web inquiries regarding online merchandise or service orders in a timely and professional manner. Assist Saudi Arabian customers via chat and email, requiring a strong understanding of the local dialect and cultural nuances. Provide solutions and alternatives to customer complaints within the time limits, and follow up to ensure resolution. Document customer issues and inputs in our ticketing system, ensuring accurate and efficient record-keeping. Ensure prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures. Achieve productivity standards and goals while maintaining the highest level of customer service. Create and maintain customer loyalty by providing unforgettable service. Work with the team to achieve department goals, such as updating response templates for customer queries. Perform other duties as assigned by your supervisor. Requirements and Qualifications Essential Qualifications: Fluent in Saudi Arabic, with a strong understanding of the local dialect and cultural nuances. 1 year of Customer Service experience. Fluency in spoken and written English. Fluency in written Arabic. Ability to answer a high volume of messages. Excellent interpersonal skills. Demonstrate sound decision-making abilities. Ability to anticipate problems and create solutions for them with strong attention to detail. Accept and adapt well to corporate or departmental change. Able to begin tasks with limited supervision. Understand and process new information quickly. Understand the value of creating customer loyalty. Maintain stable performance and poise in high-stress situations. Preferred Qualifications: Digital and E-commerce experience. What We Offer At WaffarX, we offer a competitive salary, reflecting our commitment to attracting the best talent. As a remote employee, you will enjoy the flexibility of working from anywhere, while being part of a dynamic and growing team. You will have the opportunity to develop your skills, work with a talented team, and contribute to the growth of a leading e-commerce company. Benefits and Perks: Competitive salary. Remote work opportunity. Flexible working hours. Opportunities for career growth and professional development. Collaborative and dynamic work environment. Why Join WaffarX? By joining WaffarX, you will be part of a talented team that is passionate about delivering exceptional customer experiences and driving business growth. You will have the opportunity to develop your skills, work with a cutting-edge technology platform, and contribute to the growth of a leading e-commerce company. If you are a motivated individual looking for a new challenge, we encourage you to apply now! Ready to Apply? If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Don't miss this opportunity to join the future of e-commerce and make a real impact on our customers' experiences. Apply now and take the first step towards a rewarding career with WaffarX! Apply for this job