Experienced Seasonal Benefit Customer Service Representative – Delivering Exceptional Support in a Dynamic and Growth-Oriented Environment at blithequark

Introduction to blithequark blithequark is a leading global advisory, broking, and solutions company that empowers clients worldwide to transform risk into a catalyst for growth. With a rich history dating back to 1828, blithequark boasts a diverse team of 40,000 employees serving over 140 countries. Our mission is to design and deliver innovative solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. At blithequark, we pride ourselves on our unique perspective, which enables us to identify the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. By joining our team, you will become an integral part of a collaborative and forward-thinking organization that unlocks potential and fosters growth. Job Overview We are seeking an experienced and compassionate Seasonal Benefit Customer Service Representative to join our team at blithequark. As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to guide our client plan participants through the enrollment process and assist them in making updates to their health care and/or pension plans. You will be empowered to take the time necessary to provide the highest level of service on each contact, ensuring that our clients receive personalized support and attention to detail. Your primary responsibilities will include responding to customer inquiries via phone, chat, and message center, as well as maintaining accurate and detailed records of customer interactions. Key Responsibilities Build rapport with plan participants and respond to their inquiries in a compassionate and respectful manner, consistently meeting commitments and exceeding expectations. Customize your customer service approach to meet the diverse needs and communication styles of our clients, maintaining professionalism and diplomacy in all interactions. Safeguard confidential information, including medical, health, financial, and personal data, with sensitivity and discretion, adhering to HIPAA and Data Privacy laws, as well as company data security requirements. Translate complex health and welfare and pension terms into simple explanations and instructions that customers can understand and act upon, demonstrating a deep understanding of our clients' plans and procedures. Read and understand client plan documents and online knowledgebase tools, collecting relevant information to determine immediate requests and anticipate future needs. Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines, providing accurate and timely information to our clients. Maintain and document complete and accurate call and case notes in a professional manner, ensuring that all customer interactions are thoroughly recorded and easily accessible. Communicate and collaborate with colleagues, supervisors, and other staff in a respectful and courteous manner, fostering a positive and supportive team environment. Regularly participate in team meetings and training sessions, staying up-to-date on the latest developments and best practices in customer service and benefits administration. Qualifications and Requirements To succeed as a Seasonal Benefit Customer Service Representative at blithequark, you will need to possess excellent communication and interpersonal skills, with the ability to effectively interact with clients, colleagues, and supervisors. You should be comfortable working in a fast-paced, dynamic environment, with a strong attention to detail and the ability to multitask and prioritize tasks efficiently. Essential Qualifications Excellent verbal and written communication skills, with the ability to communicate effectively in a customer service setting. Ability to quickly assess member concerns and formulate a response or resolution, using analytical and problem-solving skills. Ability to work in a structured environment, adhering to posted work schedules and breaks, and following protocols and standards of excellence. High level of attention to detail, with the ability to organize work and manage multiple tasks and priorities. Experience using Microsoft Office, with a strong ability to juggle multiple open computer windows and answer questions while on the phone or instant messaging. Ability to work autonomously in a self-paced, self-motivated team environment, with a strong commitment to delivering exceptional customer service. Must be comfortable working in a virtual environment, with online training and interaction with managers and supervisors via chat. Ability to understand and follow oral and written instructions, with a strong ability to type 30 words per minute. Experience working in a customer service-related field, with a high school degree required. Preferred Qualifications Associate or Bachelor's degree, with a strong foundation in business, communications, or a related field. Working knowledge of health and welfare and/or defined benefit pension plans, with experience working in a call center environment. Ability to read, write, and speak Spanish, with a strong commitment to delivering exceptional customer service to diverse client populations. Career Growth and Development Opportunities At blithequark, we are committed to the growth and development of our employees, providing opportunities for professional development, training, and advancement. As a Seasonal Benefit Customer Service Representative, you will have the opportunity to work with a talented and experienced team, gaining valuable insights and skills in customer service, benefits administration, and risk management. With a strong performance record, you may be eligible for full-time opportunities or career advancement within the company. Work Environment and Company Culture blithequark is a dynamic and growth-oriented organization, with a strong commitment to diversity, equity, and inclusion. We foster a positive and supportive work environment, with a focus on collaboration, teamwork, and open communication. Our employees are empowered to take ownership of their work, with a strong emphasis on innovation, creativity, and continuous learning. We offer a range of benefits and perks, including a competitive salary, comprehensive benefits package, and opportunities for professional development and growth. Compensation and Benefits We offer a competitive hourly rate of $18.00 during our paid training program, increasing to $18.75 after successful completion of your onboarding training. You will also be eligible for a range of benefits, including the blithequark 401(k) Savings Plan, Employee Assistance Program (EAP), and Commuter Accounts program, as well as any other benefits required by law. Conclusion If you are a motivated and compassionate individual, with a strong commitment to delivering exceptional customer service, we encourage you to apply for the Seasonal Benefit Customer Service Representative role at blithequark. This is a unique opportunity to join a dynamic and growth-oriented organization, with a strong focus on diversity, equity, and inclusion. With a competitive salary, comprehensive benefits package, and opportunities for professional development and growth, this role offers a rewarding and challenging career path for the right candidate. Apply today to join our team and start your journey with blithequark! Apply for this job