Experienced Seasonal Chat and Phone Technical Support and Customer Service Agent for a Dynamic and Innovative Company

Introduction to blithequark Imagine being part of a team that values creating memorable experiences for both its customers and employees. At blithequark, we believe that every interaction, no matter how small, has the potential to make a significant impact. With over 20 years of experience in customer support, we're committed to providing our team members with the tools and opportunities they need to grow their careers and improve their quality of life. As a global leader in the customer experience industry, we're dedicated to combining innovative thinking and digital solutions with the expertise and empathy of our employees to create meaningful connections and value conversations. Job Overview We're currently seeking a highly skilled and enthusiastic Seasonal Customer Service Representative to join our team of incredible people. As a Seasonal Chat and Phone Technical Support and Customer Service Agent, you will play a vital role in delivering exceptional support experiences to our customers via phone or chat. If you're passionate about providing top-notch customer service, are flexible, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide basic technical support to customers via phone or chat, ensuring a timely and effective resolution to their queries or issues. Deliver an exceptional support experience, exceeding customer expectations and creating memorable interactions. Interact and communicate effectively with a diverse range of customers, adapting your approach to meet their unique needs and preferences. Provide a memorable and delightful experience, ensuring that every customer interaction is positive and engaging. What We Offer At blithequark, we're committed to providing our team members with a supportive and inclusive work environment that fosters growth, development, and well-being. As a Seasonal Chat and Phone Technical Support and Customer Service Agent, you'll enjoy: The flexibility of working from home, with computer equipment provided (all you need is a monitor). A full-time schedule, with the opportunity to become a permanent member of our team. A competitive hourly rate of $14, plus incentive opportunities to earn more. Hands-on, 100% paid training, ensuring you have the skills and knowledge you need to succeed in your role. Internal mobility opportunities, with 84% of our managers promoted from within. Employee discounts, referral bonuses, and access to our EverBetter wellness program. Location Requirements To be eligible for this role, you must reside in the United States, specifically in one of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming. Qualifications and Requirements To succeed as a Seasonal Chat and Phone Technical Support and Customer Service Agent, you'll need: A high school diploma or GED equivalent. To be at least 18 years of age. Flexibility to meet the needs of our business, including working a variety of shifts. A stand-alone monitor (19 inches), hardwired internet connection (no satellite or wireless), and a working phone line (home phone or mobile). A noise/distraction-free home office environment, with a desk and ergonomic chair. Essential Skills and Competencies To excel in this role, you'll need: Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues. Strong problem-solving and technical skills, with the ability to troubleshoot and resolve customer issues. A positive and empathetic approach, with a focus on delivering exceptional customer experiences. The ability to work independently and as part of a team, with a strong sense of accountability and responsibility. Flexibility and adaptability, with the ability to work in a fast-paced environment and adapt to changing circumstances. Career Growth and Development At blithequark, we're committed to helping our team members grow and develop their careers. As a Seasonal Chat and Phone Technical Support and Customer Service Agent, you'll have access to: Ongoing training and development opportunities, to help you build your skills and knowledge. Internal mobility opportunities, with the chance to move into new roles and take on new challenges. A supportive and inclusive work environment, with a focus on well-being and employee satisfaction. Work Environment and Company Culture At blithequark, we're proud of our dynamic and innovative company culture, which values creativity, empathy, and teamwork. As a Seasonal Chat and Phone Technical Support and Customer Service Agent, you'll be part of a global team that's dedicated to creating meaningful connections and value conversations. You'll enjoy: A collaborative and supportive work environment, with a focus on teamwork and mutual respect. A culture that values diversity, equity, and inclusion, with a commitment to creating a welcoming and inclusive workplace. Opportunities to get involved in company initiatives and activities, from volunteering and community outreach to social events and team-building activities. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and career growth. As a Seasonal Chat and Phone Technical Support and Customer Service Agent, you'll enjoy: A competitive hourly rate, with incentive opportunities to earn more. Access to our EverBetter wellness program, with a range of resources and tools to support your physical and mental health. Employee discounts, referral bonuses, and other perks, to help you save money and enjoy exclusive benefits. Conclusion If you're passionate about delivering exceptional customer experiences, are flexible and enthusiastic, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity. As a Seasonal Chat and Phone Technical Support and Customer Service Agent at blithequark, you'll be part of a dynamic and innovative team that's dedicated to creating meaningful connections and value conversations. Don't miss out on this chance to grow your career, develop your skills, and make a real difference in the lives of our customers. Apply now to join our team and start your journey with blithequark! Apply for this job