Experienced Senior Customer Experience Analyst – Strategic Business Insights and Data-Driven Decision Making for Enhanced Customer Journeys

Introduction to arenaflex and the Industry arenaflex has long been renowned for its exceptional customer experiences, setting the standard for world-class service in the industry. As a leader in providing immersive products and experiences, arenaflex recognizes the importance of understanding its customers' needs and preferences. The company's mission is to leverage data assets to uncover new insights and create informed recommendations that enhance the overall customer experience. In today's fast-paced and evolving market, it is crucial for arenaflex to empower its customers with the knowledge and tools necessary to make confident choices and navigate its unique planning requirements. About the Role and Team The Customer Experience Strategy and Intelligence team at arenaflex plays a vital role in driving business decisions and improving customer satisfaction. As a Senior Customer Experience Analyst, you will be an integral part of this team, working closely with cross-functional stakeholders to develop strategic business cases, analyze data, and provide insightful recommendations. This unique role offers the opportunity to showcase your analytical and project management skills, influencing key commercial and customer experience decisions within the company. Key Responsibilities Influence and Strategy: Support the Senior Customer Experience Strategy Manager in developing strategic business cases for customer experience initiatives, influencing partners and senior executives to drive business growth and improvement. Analytics and Insights: Leverage data to initiate key workstreams, prioritize projects, and develop a customer-centric roadmap. Collaborate with analytics experts and data scientists to link data assets to analytical techniques, measuring the success of initiatives and monitoring customer experience scores over time. Customer Experience Storytelling: Propose points of view on potential business impacts through the discovery and translation of insights, supporting customer experience, product, pricing, forecasting, planning, and marketing decisions. Develop strategies and plans by quickly and concisely translating data into actionable recommendations. Project Management: Support and influence cross-functional stakeholders to gather business analysis requirements on multiple high-priority projects. Develop project plans that articulate value, set milestones, and connect with partners to move projects forward. Proactively communicate progress and changes to ensure seamless execution. Financial Planning: Support the development of key inputs for long-term and annual operating plans that support key customer experience initiatives, ensuring alignment with business objectives and goals. Industry Knowledge: Maintain current knowledge of industry trends, competitors, business opportunities, and customer dynamics through collaboration with internal teams and external partners. Essential Qualifications and Skills To succeed as a Senior Customer Experience Analyst at arenaflex, you will need: 2-3 years of experience in strategy, business, or analytical-related roles, with a proven track record of driving business growth and improvement. Demonstrated proficiency with Tableau and data analysis tools, with the ability to collect, design, and analyze data to inform business decisions. Solution-oriented and creative problem-solving skills, with high intellectual curiosity and a passion for driving business outcomes. Excellent time-management skills, with the ability to prioritize multiple requests and proactively communicate status to stakeholders in a fast-paced environment. Strong written and verbal communication skills, with the ability to communicate complex ideas and craft concise recommendations to senior executives and cross-functional stakeholders. Ability to build relationships and collaborate with a wide range of stakeholders from different backgrounds and functions, driving business outcomes through effective partnership and influence. Preferred Qualifications While not required, the following qualifications are preferred: Experience working on an analytics team, with a deep understanding of data analysis and insights-driven decision making. Knowledge of arenaflex data and business processes, with the ability to navigate complex systems and drive business outcomes. Education and Career Growth A Bachelor's degree in Business or Analytics-related field is required for this role. As a Senior Customer Experience Analyst at arenaflex, you will have access to ongoing learning and development opportunities, with the chance to grow your career and develop new skills in a dynamic and supportive environment. Work Environment and Company Culture arenaflex is committed to fostering a positive and inclusive work environment, with a strong focus on employee satisfaction and well-being. As a member of the Customer Experience Strategy and Intelligence team, you will be part of a collaborative and dynamic group, working together to drive business outcomes and improve customer satisfaction. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a range of perks and benefits designed to support your career growth and well-being. These may include professional development opportunities, flexible working arrangements, and access to exclusive employee events and experiences. Conclusion If you are a motivated and analytical professional looking to drive business growth and improvement, we encourage you to apply for the Senior Customer Experience Analyst role at arenaflex. With its commitment to customer satisfaction and employee development, arenaflex offers a unique and rewarding work environment that is perfect for those looking to take their career to the next level. Apply now to join our team and contribute to the development of innovative customer experiences that delight and inspire our customers. Apply for this job