Experienced Senior Customer Service Representative Specialist - Treasury Management Client Care

Introduction to arenaflex At arenaflex, our people are the driving force behind our success, and we're committed to delivering exceptional experiences for our customers. We believe in fostering an inclusive workplace culture where every employee feels valued, respected, and empowered to contribute to our growth. As a leader in our industry, we're dedicated to making a positive impact on the lives of our customers and the communities we serve. If you're passionate about providing top-notch customer service and are looking for a challenging and rewarding role, we invite you to join our team as a Senior Customer Service Representative Specialist in our Treasury Management Client Care organization. Job Overview This remote position offers the flexibility to work from a quiet, confidential space in your home location, approved by arenaflex. As a Senior Customer Service Representative Specialist, you'll be responsible for delivering advanced customer service activities and initiatives for specialized products and services. You'll support a complex dedicated suite of products/services, service a sophisticated client base, and leverage advanced processes or tools to support internal and external customers. Your focus will be on problem resolution that occurs across multiple channels for our customers, and you'll be expected to deliver our CARES model to customers and service partners. Key Responsibilities Perform advanced customer service activities and initiatives for specialized products and services, including receiving, investigating, and responding to customer inquiries regarding complex products, services, and issues via all channels. Resolve customer service inquiries and issues, recommending appropriate solutions and resolving the most complex or reoccurring issues, and identifying root cause and acting as an escalation point. Maintain high levels of customer satisfaction consistent with arenaflex's core values, demonstrating a commitment to quality and serving as a coach or mentor and may serve as a trainer to the customer service team. Document customer interactions and complete service requests to minimize customer effort or additional action. Essential Qualifications To be successful in this role, you'll need to possess an Associate's degree or equivalent, as well as related experience or product knowledge to accomplish primary duties. Typically, this role requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered. Preferred Qualifications Advanced knowledge of customer service principles and practices, including the ability to determine and satisfy client needs and maintain a partnering relationship during engagements. Experience with client relationship management, including influencing, communicating, presenting, facilitating, managing, and developing others. Strong problem-solving and critical thinking skills, with the ability to analyze situations fully and accurately, and reach productive decisions. Effective communication skills, with the ability to transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Skills and Competencies To excel in this role, you'll need to possess a range of skills and competencies, including: Client Relationship Management: Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements. Customer Experience Management: Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point. Decision Making and Critical Thinking: Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Fraud Detection and Prevention: Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent situations. Managing Multiple Priorities: Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply this knowledge appropriately to diverse situations. Products and Services: Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations. Tech Savvy: Advise, educate, and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well-being. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Senior Customer Service Representative Specialist, you'll have access to a range of training and development opportunities, including mentorship programs, leadership development initiatives, and ongoing education and training. You'll also have the opportunity to work with a talented and experienced team, and to contribute to the development of new products and services that will help shape the future of our industry. Work Environment and Company Culture At arenaflex, we're proud of our inclusive and accessible workplace culture. We believe in fostering an environment where every employee feels valued, respected, and empowered to contribute to our growth. We're committed to providing a positive and supportive work environment, and to helping our employees achieve a healthy work-life balance. As a remote employee, you'll be able to work from the comfort of your own home, and to enjoy the flexibility and autonomy that comes with remote work. Compensation, Perks, and Benefits As a Senior Customer Service Representative Specialist at arenaflex, you'll be eligible for a competitive salary range of $31,000 - $67,600, depending on your location, experience, and qualifications. You'll also be eligible for a range of benefits, including medical, dental, and vision coverage, as well as retirement savings plans, paid time off, and ongoing education and training opportunities. We're committed to providing a comprehensive and competitive compensation package that recognizes your skills, experience, and contributions to our organization. Conclusion If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we invite you to join our team as a Senior Customer Service Representative Specialist in our Treasury Management Client Care organization. With a competitive salary, comprehensive benefits package, and ongoing opportunities for growth and development, this is an exciting opportunity to take your career to the next level. Apply now to join our team and start making a positive impact on the lives of our customers and the communities we serve. Apply for this job