Experienced Senior Customer Solutions Consultant – Technical Leadership and Professional Services Expertise for Exceptional Customer Experiences

Introduction to blithequark It's exciting to be part of a dynamic team where individuals are passionate about their work and dedicated to delivering outstanding results. At blithequark, we thrive in an environment where creativity, curiosity, and passion come together to drive innovation and customer satisfaction. As a leader in our industry, we are committed to providing exceptional experiences for our customers and partners, and we are looking for talented professionals to join our team. Job Description Summary The Senior Customer Solutions Consultant (CSE, Professional Services) at blithequark is a highly skilled and experienced professional who brings technical versatility, creativity, and a passion for delivering exceptional customer experiences. This role is responsible for providing services that enable successful post-sales deployments of blithequark products, solving real problems for customers and partners, and delivering value with speed, precision, quality, and innovation. The ideal candidate will demonstrate a deep commitment to our customers, partners, and colleagues, taking our commitments seriously and striving for excellence in every aspect of their work. Essential Duties and Responsibilities The Senior Customer Solutions Consultant will be responsible for the following key areas: Provide Services to Customers (75%) Work on complex project scopes with minimal direction from customer/SI nominated representatives to accomplish assigned tasks. Contribute to the design of specific deliverables and assist in the deployment of blithequark products. Implement new solutions under the direction of Delivery Architects. Create proof of concept/proof of value technology analysis and pilots. Conduct external and internal technical presentations/trainings to peer groups. Use and contribute to technical forums within the blithequark environment and local professional communities and technical user groups. Apply subject matter knowledge to solve a variety of common technical issues. Exercise independent judgment within defined practices and procedures to determine appropriate action. Participate as part of a team and maintain good relationships with team members and customers. Technical Leadership (25%) Be ultimately accountable for technical solution implementation for projects. Lead a team and communicate project status and risks to all project stakeholders on behalf of the team. Use technical experience to provide customers with sound technical advice. Be responsible for knowing the Architecture, versions, and requirements. Determine appropriate technical resource requirements for project completion and work with the Project Manager to request resources. What it Takes to Excel To succeed in this role, you will need: Expected Qualifications and Soft Skills 5-7 years of relevant technical experience. Excellent communication, customer service skills, and a confident telephone manner. Proactive and able to work under pressure. Experience in complex IT project implementations, customizations, and maintenance. An analytical mindset to analyze test results and facilitate defect resolution. Organized and methodical, dealing with numerous tasks. Fluent in written and verbal English. Requested Technical Skills IBM Enterprise COBOL or PLI programming experience. System-level experience of IBM CICS; IMS and JCL. Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL. Windows operating system. Linux/UNIX operating system. Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker/Kubernetes. Desired Project Experience Practical experience with mainframe application modernization projects is highly desirable. Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming. Experience with COBOL modernization and porting application code across platforms. Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management. Experience developing, deploying, and tuning data modernization solutions for mainframe such as IMS/DB, IDMS, ADABAS, and VSAM data migration. Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle. Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins, or similar tools. Other Preferred Skills Bachelor's degree in Computer Science or a related field. blithequark COBOL-based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express. Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas. Relevant Business and IT Architecture Certifications, such as AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe), etc. Proficient in another EU language. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Solutions Consultant, you will have access to a wide range of training and development opportunities, including: Technical training and certification programs. Leadership development programs. Mentorship and coaching from experienced professionals. Opportunities to work on complex and challenging projects. Collaboration with cross-functional teams to develop innovative solutions. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on the values of innovation, teamwork, and customer satisfaction. We offer a collaborative and supportive work environment that encourages creativity, innovation, and growth. Our employees are passionate about their work and are committed to delivering exceptional results. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that includes a salary, bonus, and benefits. Our benefits package includes: Comprehensive health insurance. Retirement savings plan. Paid time off and holidays. Professional development opportunities. Access to the latest technology and tools. Conclusion If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for the Senior Customer Solutions Consultant role at blithequark. With our commitment to innovation, customer satisfaction, and employee growth, we offer a unique and rewarding work environment that will help you achieve your career goals. Join our team of talented professionals and be part of a dynamic and inclusive work environment that values creativity, teamwork, and exceptional customer experiences. Apply now to take the first step in your new career journey with blithequark! Apply for this job