Experienced Senior Customer Success Manager – Enterprise Data Management and Security Solutions Expert

Introduction to blithequark Imagine being part of a pioneering tech startup that is revolutionizing the way companies approach data security, compliance, privacy, and AI data management. At blithequark, we are at the forefront of innovation, empowering our customers to reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and extract more value from their data. Our mission is to lead the market in all things data, and we are seeking a talented Senior Customer Success Manager to join our growing team. About Us blithequark has been recognized for its outstanding achievements, including being named a Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards, featured on the Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies, and ranked among the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 by CRN. We have also been listed as one of the Top 3 Big Data and AI Vendors to Watch and have been shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity. Our Culture At blithequark, our team is the foundation of our success. We pride ourselves on a people-centric culture that is fast-paced, rewarding, and values innovation, diversity, integrity, and collaboration. Our employees have the opportunity to work with some of the most talented individuals in the industry, and we strive to create an environment where everyone feels valued, heard, and empowered to grow. Job Overview We are seeking an experienced Senior Customer Success Manager to join our team. The ideal candidate will be highly versed in the data domain, with a proven track record of navigating complex organizational dynamics and delivering exceptional results. As a Senior Customer Success Manager at blithequark, you will be responsible for managing customer relationships, identifying opportunities and challenges, and driving revenue growth. Key Responsibilities Manage the customer relationship, risk, and revenue to ensure long-term success and growth Build trust and create meaningful relationships with key executives and champions within each account Act as the voice of the customer within blithequark, advocating for customer issues and needs Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization Collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell opportunities Identify risk and execute a cross-functional risk mitigation plan to ensure customer satisfaction and retention Stay up-to-date on customer needs, industry trends, market activities, and competitors to identify areas for product improvement Embody our values of Care, Do, Try, and Shine, and promote a culture of innovation, diversity, and excellence Requirements and Qualifications To be successful in this role, you will need: 5+ years of experience in Customer Success, managing a portfolio of large enterprise accounts A background in big data, privacy, data governance, or information security, either as a customer or vendor Ability to understand customer needs and provide appropriate best practices and solutions Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell Deep understanding of value drivers in recurring revenue business models Familiarity with on-premise and/or cloud data landscape Outstanding interpersonal communication, customer relationship, and executive presentation skills Excellent organization skills and ability to multitask in a fast-paced startup environment Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment BS/BA degree or equivalent experience Preferred Qualifications Experience working with data security, compliance, and AI data management solutions Knowledge of industry trends and emerging technologies in the data management space Proven experience in managing and growing a portfolio of large enterprise accounts Strong understanding of customer success metrics and analytics Experience working in a remote-first environment and collaborating with global teams Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Success Manager, you will have access to: Learning and Development Opportunities to enhance your skills and knowledge Mentorship and coaching from experienced leaders and professionals Opportunities for career advancement and professional growth A culture that values innovation, diversity, and excellence Work Environment and Company Culture At blithequark, we pride ourselves on a people-centric culture that is fast-paced, rewarding, and values innovation, diversity, integrity, and collaboration. Our employees enjoy: Flexible work arrangements, including remote work options A global remote-first community with opportunities for collaboration and connection Flexible PTO and Quarterly Volunteer Days to promote work-life balance Equity Participation and Variable/Bonus Compensation & Equity Incentives 100% employer-covered medical, dental, and vision options Additional insurance benefits, including pet insurance and legal assistance A robust DEI Program with several vibrant ERG communities Paid Parental Leave and other family-friendly benefits Compensation and Benefits The annual base salary range for this role is $125,000 - $145,000. Actual salaries will vary based on a candidate's qualifications, skills, and competencies. Our Compensation Philosophy includes Variable/Bonus Compensation & Equity Incentives that align with individual and company performance. Conclusion If you are a motivated and experienced Customer Success professional looking to join a pioneering tech startup, we encourage you to apply for this exciting opportunity. At blithequark, you will be part of a talented team that is shaping the future of data management and security. Don't miss the chance to join our global remote-first community and contribute to our mission to lead the market in all things data. Apply now and take the first step towards an exciting and rewarding career with blithequark! Apply for this job