Experienced Senior Data Analyst – Customer Experience and Advanced Analytics Expert for Strategic Business Growth and Improvement at arenaflex

Introduction to arenaflex and the Role arenaflex is a dynamic and innovative organization that prioritizes customer satisfaction and experience above all else. As a leader in its industry, arenaflex recognizes the importance of leveraging data to understand customer needs, preferences, and pain points. The Customer Experience team at arenaflex plays a pivotal role in advocating for customers within the organization, using data-driven insights to inform strategic decisions and drive business growth. We are now seeking an experienced Senior Data Analyst to join our team of analytics experts, who will be responsible for analyzing complex customer data, identifying areas for improvement, and developing data-driven recommendations to enhance the overall customer experience. Key Responsibilities and Expectations The successful candidate will be a data expert on a balanced team engaged in key CX initiatives for arenaflex. The primary responsibilities of this role include: Combining business and customer understanding with analytical expertise to make sound recommendations and drive business outcomes Continuous discovery and data exploration to identify new insights and opportunities for growth Developing a deep understanding of the data domain for assigned initiatives, including data sources, structures, and relationships Tracking the benefits of actions taken by the CX team using multiple data sources and creating advanced SQL queries to power dashboards Designing and maintaining front-end dashboards using tools like Tableau to visualize complex data insights Collaborating with stakeholders to design and implement a new CX data platform, including creating base queries and documentation to support business teams Providing ad-hoc analytics support to address business questions and inform strategic decisions Establishing Reporting Standards and Best Practices The Senior Data Analyst will be responsible for establishing reporting standards and best practices across the organization, including architecting and implementing a reporting framework, overseeing data mining efforts, and developing programs and methodologies for analyzing and presenting data. This will involve collaborating with stakeholders, developers, UX designers, and end-users to determine requirements and ensure that reporting standards meet business needs. Data Analysis and Technical Skills The ideal candidate will have significant experience working with data and using advanced analytics techniques, including data analysis, development of SQL scripts, stored procedures, and triggers, and report generation. They will also be proficient in data cleansing and validation, preparing data load scripts for mass data loads, and using varied database applications and analytical tools. Essential Qualifications and Skills To be successful in this role, the candidate will possess: A bachelor's degree in a field related to data analysis or a equivalent degree At least 7 years of work experience, with 1-2 years of data analysis experience (4-6 years for senior positions) Excellent written and verbal communication skills, with the ability to communicate complex data insights to non-technical stakeholders Effective interpersonal and problem-solving skills, with the ability to collaborate actively and work in a team environment Strong logic and attention to detail, with a commitment to organized, high-quality deliverables Ability to handle and prioritize multiple tasks, with a self-motivated and self-managed approach to work Preferred Qualifications and Skills While not essential, the following qualifications and skills are preferred: 1-2 years of experience in data management, process analysis, and improvement Experience with data visualization tools like Tableau Knowledge of usability best practices and user design Creative approach to problem-solving, innovation, and issue resolution Ability to mentor colleagues on standards, best practices, and new technology concepts Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to supporting the growth and development of our employees. As a Senior Data Analyst, you will have access to a range of learning and development opportunities, including training programs, mentorship, and career advancement opportunities. You will also be part of a dynamic and innovative team that is passionate about using data to drive business outcomes and improve customer experiences. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and creativity. Our company culture is built on a foundation of respect, empathy, and open communication, and we are committed to creating a workplace that is inclusive and diverse. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals, and you will have the flexibility to work from anywhere and maintain a healthy work-life balance. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary range that reflects your experience and qualifications. You will also be eligible for a range of perks and benefits, including health insurance, retirement savings, and paid time off. We also offer a range of employee recognition and reward programs, including bonuses and incentives for outstanding performance. Conclusion and Call to Action If you are a motivated and experienced data analyst who is passionate about using data to drive business outcomes and improve customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Senior Data Analyst, you will be part of a dynamic and innovative team that is committed to using data to drive business growth and improvement. Don't miss out on this opportunity to join a leading organization and take your career to the next level. Apply now to become a part of the arenaflex team and start making a difference in the lives of our customers. Apply for this job