Experienced Senior Product Manager - End-to-End Customer Journey Expertise - Digital Transformation and Innovation Leader

Introduction to blithequark At blithequark, we are pioneers in the digital landscape, dedicated to crafting seamless and intuitive customer experiences. Our mission is to empower businesses and individuals through innovative technology solutions, fostering growth, and driving success. As a leader in the industry, we recognize the importance of a cohesive and customer-centric approach, which is why we are seeking an exceptional Senior Product Manager to spearhead our End-to-End Customer Journey initiatives. Job Overview We are looking for a highly skilled and experienced Senior Product Manager to join our team, preferably based in San Francisco, CA, or open to remote candidates within the PST time zone. This is a 6-12 months W2 contract position, offering a unique opportunity to make a significant impact on our customer journey mapping and product development. As a Senior Product Manager at blithequark, you will be responsible for diagnosing and framing end-to-end customer journeys, identifying breakdowns, and surfacing implications for both customers and the business. Key Responsibilities Diagnose and frame journeys: Map end-to-end flows, identify breakdowns, and surface implications for customers and the business, ensuring a deep understanding of our customers' needs and pain points. Drive closure with velocity: Create executive-ready narratives, decks, and artifacts that bring clarity and force action, facilitating swift decision-making and driving business outcomes. Facilitate cross-functional alignment: Lead discussions across Product, Marketing, and GTM teams, ensuring tradeoffs and risks are clearly understood, and that all stakeholders are aligned and working towards common goals. Balance data and insight: Size and prioritize opportunities using both quantitative analysis and qualitative input from customer interviews and user tests, ensuring that our product development is data-driven and customer-centric. Ensure accountability: Track post-launch performance, identify gaps, and hold teams accountable for addressing customer friction, guaranteeing that our products meet the highest standards of quality and customer satisfaction. Influence without authority: Shape executive decisions and organizational priorities through clarity, persistence, and strong storytelling, leveraging your expertise and vision to drive business growth and innovation. Requirements and Qualifications To be successful in this role, you will need to possess the following essential qualifications: MBA preferred (or equivalent practical experience), demonstrating a strong foundation in business strategy, marketing, and product management. 5+ years of experience in product management, strategy, or product marketing, ideally within consumer software, with a proven track record of driving business growth and customer engagement. Proven ability to manage through ambiguity, assess tradeoffs, and thoughtfully prioritize with imperfect data, showcasing your ability to navigate complex environments and make informed decisions. Strong experience producing executive-facing narratives and presentations that simplify complexity and influence decisions, highlighting your exceptional communication and storytelling skills. Excellent collaboration skills with a track record of aligning diverse stakeholders, ensuring that you can effectively work with cross-functional teams and drive business outcomes. Familiarity with creative/design tools and workflows is a plus, demonstrating your ability to think creatively and develop innovative solutions. Preferred Qualifications In addition to the essential qualifications, the following preferred qualifications will make you a standout candidate: Experience working in a fast-paced, dynamic environment, with a proven ability to adapt to changing priorities and deadlines. Strong understanding of customer journey mapping and product development methodologies, with a focus on customer-centric design and user experience. Experience working with data analytics tools and technologies, with a strong understanding of how to leverage data to drive business decisions and product development. Excellent project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strategic thinking : Ability to develop and implement strategic plans, aligning with business objectives and driving growth. Communication and storytelling : Exceptional communication and storytelling skills, with the ability to simplify complex concepts and influence executive decisions. Collaboration and leadership : Strong collaboration and leadership skills, with the ability to work with cross-functional teams and drive business outcomes. Data analysis and interpretation : Ability to analyze and interpret complex data, leveraging insights to drive business decisions and product development. Customer-centricity : Strong focus on customer-centric design and user experience, with a deep understanding of customer needs and pain points. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Senior Product Manager, you will have access to a range of career growth opportunities and learning benefits, including: Mentorship and coaching : Opportunities to work with experienced mentors and coaches, providing guidance and support to help you achieve your career goals. Training and development programs : Access to a range of training and development programs, designed to enhance your skills and knowledge in product management, strategy, and leadership. Cross-functional collaboration : Opportunities to work with cross-functional teams, providing a unique perspective on the business and enabling you to develop a deeper understanding of our products and services. Industry conferences and events : Opportunities to attend industry conferences and events, providing a platform to network with peers, learn about the latest trends and technologies, and showcase your expertise. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment, which is designed to foster collaboration, creativity, and innovation. Our company culture is built on the following core values: Customer-centricity : A strong focus on customer-centric design and user experience, with a deep understanding of customer needs and pain points. Innovation and experimentation : A culture of innovation and experimentation, encouraging employees to think creatively and develop new solutions. Collaboration and teamwork : A strong emphasis on collaboration and teamwork, with opportunities to work with cross-functional teams and drive business outcomes. Diversity and inclusion : A commitment to diversity and inclusion, providing a welcoming and inclusive environment for all employees. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a range of perks and benefits, such as: Competitive salary : A competitive salary, reflecting your experience and qualifications. Bonus and incentive schemes : Opportunities to participate in bonus and incentive schemes, providing a platform to earn additional rewards and recognition. Comprehensive benefits package : A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings plans and paid time off. Professional development opportunities : Opportunities to participate in professional development programs, including training, mentorship, and coaching. Conclusion If you are a motivated and experienced product management professional, looking to make a significant impact on the customer journey and drive business growth, we encourage you to apply for this exciting opportunity at blithequark. With a strong focus on customer-centric design, innovation, and collaboration, we offer a unique and dynamic work environment, designed to foster creativity, growth, and success. Apply now to join our team and take the first step towards an exciting and rewarding career as a Senior Product Manager at blithequark. Apply for this job