**Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation**

Are you a skilled data professional looking for a challenging and rewarding role that combines technical expertise with business acumen? Do you have a passion for driving innovation and transformation in the field of customer experience? Look no further than this exciting opportunity to join blithequark as a Senior Statistics Architect. At blithequark, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. Our Customer Listening Team is responsible for collecting and analyzing feedback from millions of customers across the globe, and we're seeking a talented Senior Statistics Architect to help us transform and innovate our Voice of the Customer (VOC) method. This is a unique opportunity to work with a talented team of product and process owners, technical experts, and agile delivery teams to drive business outcomes and improve customer satisfaction. **About blithequark** blithequark is a leading global payments and travel company that's been helping people and businesses move and thrive for over 170 years. We're a company that's committed to innovation, customer satisfaction, and employee well-being. Our culture is built on a set of core values that include a passion for excellence, a commitment to teamwork, and a dedication to making a positive impact on our customers and communities. **The Role** As a Senior Statistics Architect, you'll play a critical role in the transformation and innovation of our VOC method. Your primary responsibilities will include: * Collaborating with utility teams to outline, design, and implement business requirements for the VOC method * Developing and maintaining a deep understanding of VOC methods and leveraging this knowledge to inform business decisions and drive innovation * Designing and building robust data models to support high-quality data processing and standardized metric definitions * Developing and implementing big data and batch/real-time analytical solutions using transformational technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python * Providing guidance and support to drive efficiency in computing programs using massive data ecosystems * Powering customer story evaluation and elaboration, design and development of software programs, testing and building automation tools * Proactively identifying and automating repetitive tasks to improve efficiency and productivity * Working closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique **Requirements** To be successful in this role, you'll need to possess the following skills and qualifications: * Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting for data-driven tasks for a span of no less than 3+ years * Ability to collaborate actively with dating managers/product owners to translate functional requirements into technical deliverables * Familiarity with agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams * Strong attention to detail and ability to manage multiple priorities and deadlines **What We Offer** In addition to a competitive base salary and bonus incentives, we offer a range of benefits and perks that support your physical, mental, and financial well-being. These include: * Flexible working arrangements, including hybrid, onsite, or digital preparations depending on position and business needs * Generous paid parental leave policies (depending on your location) * Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our WholeMinds application * Career development and education opportunities to help you grow and succeed in your role **How to Apply** If you're a motivated and talented data professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Join Our Team at blithequark At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed. About Our Culture Our culture is built on a set of core values that include a passion for excellence, a commitment to teamwork, and a dedication to making a positive impact on our customers and communities. We're a company that's committed to innovation, customer satisfaction, and employee well-being. Our Benefits In addition to a competitive base salary and bonus incentives, we offer a range of benefits and perks that support your physical, mental, and financial well-being. These include: Flexible working arrangements, including hybrid, onsite, or digital preparations depending on position and business needs Generous paid parental leave policies (depending on your location) Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location) Free and confidential counseling support through our WholeMinds application Career development and education opportunities to help you grow and succeed in your role How to Apply If you're a motivated and talented data professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now Apply for this job