Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support – Remote Opportunity in Colorado

Introduction to blithequark At blithequark, we are passionate about harnessing the power of technology to make a positive impact on people's lives. As a leader in our industry, we recognize the importance of providing exceptional support to our users. That's why we're seeking a highly skilled and enthusiastic Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you will play a vital role in ensuring the smooth operation of our mobile application, myColorado. If you're a tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Job Overview We are looking for a talented Service Desk Specialist/Live Chat Agent to provide top-notch support to our users. As a remote worker based in Colorado, you will work from the comfort of your own home, collaborating with our team to resolve technical issues and provide exceptional customer service. This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization. Work Schedule and Location The selected candidate will be required to participate in a 3-week training program, Monday through Friday, from 9 AM to 6 PM. After completing the training, the permanent schedule will be Tuesday through Saturday, 9 AM to 6 PM. Please note that this is a remote position, and all work must be performed within the state of Colorado. We require candidates to be local residents of Colorado, and we will not consider out-of-state candidates looking to relocate for this position. Key Responsibilities As a Service Desk Specialist/Live Chat Agent at blithequark, your primary responsibilities will include: Providing Tier I support and customer assistance for our mobile application, myColorado, utilizing chat tools and following our standard operating procedures. Troubleshooting, reproducing, reporting, and resolving technical issues on both iOS and Android operating systems. Installing myColorado software on supported devices, adhering to defined procedures, processes, and methods. Employing Incident Management procedures to enter tickets into our required tracking system. Minimum Qualifications To be considered for this role, you must meet one of the following requirements: One year of professional experience in an occupational field related to mobile application support. An Associate's degree from an accredited institution in a field of study related to the work assignment, such as Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. Substitutions We also consider substitutions for the required education and experience: Additional, appropriate paid or unpaid experience can substitute for the required education on a year-for-year basis. Additional appropriate education can substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position can be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. Preferred Qualifications While not required, the following qualifications are highly desirable: Jira experience. ITIL Certification. Agile and scrum methodology experience. Government work experience. Familiarity with Apple and Google Play Store. Use of diagnostic tools and knowledge of a diverse range of mobile device makes and models. Skills and Competencies To succeed in this role, you will need to possess excellent technical, communication, and problem-solving skills. You should be able to work independently and as part of a team, with a strong focus on providing exceptional customer service. Additionally, you should be comfortable working in a fast-paced environment and adapting to changing priorities. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Service Desk Specialist/Live Chat Agent, you will have access to training and development opportunities to enhance your skills and knowledge. You will also be part of a dynamic team that values collaboration, innovation, and creativity. We encourage our employees to share their ideas and feedback, and we recognize and reward outstanding performance. Work Environment and Company Culture Our company culture is built on a foundation of respect, empathy, and inclusivity. We believe in fostering a positive and supportive work environment that encourages our employees to thrive. As a remote worker, you will be part of a virtual team that is connected through regular meetings, collaboration tools, and open communication. We prioritize work-life balance and offer flexible scheduling to ensure that our employees can manage their personal and professional responsibilities effectively. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range that reflects your experience and qualifications. You will also be eligible for a range of benefits, including health insurance, retirement plans, and paid time off. Additionally, we provide opportunities for professional development, recognition, and rewards for outstanding performance. Conclusion If you are a motivated and tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity to join our team as a Service Desk Specialist/Live Chat Agent. At blithequark, we are committed to making a positive impact on people's lives, and we believe that our employees are our greatest asset. Don't miss this chance to be part of a dynamic team and contribute to the success of our organization. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply for this job