**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At blithequark, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a key member of our support team, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems. **About blithequark** blithequark is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about what we do, and we're committed to creating a work environment that's collaborative, inclusive, and fun. If you're looking for a challenging and rewarding career opportunity, you're in the right place. **Job Summary** We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. In this role, you'll provide critical assistance to our customers, troubleshoot issues, and work closely with our development team to resolve problems and improve our application. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, you'll be responsible for: * Providing Tier I support and customer assistance for our myColorado mobile application * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into our required tracking system * Collaborating with our development team to resolve issues and improve our application * Providing excellent customer service and support to our users **Minimum Qualifications** To be considered for this role, you'll need: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees **Substitutions** We understand that everyone's background and experience are unique, so we're open to considering substitutions for the required education and experience. This includes: * Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis * Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications * Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications **Preferred Qualifications** While not required, we're looking for candidates with: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models **What We Offer** As a member of our team, you'll enjoy: * A competitive salary and benefits package * Opportunities for career growth and professional development * A dynamic and supportive work environment * Flexible remote work arrangements * Access to the latest technology and tools * A comprehensive training program to help you succeed in your role **Work Environment and Culture** At blithequark, we're committed to creating a work environment that's collaborative, inclusive, and fun. Our team is passionate about what we do, and we're always looking for ways to improve and innovate. We believe in: * Empowering our employees to take ownership of their work and make a real impact * Fostering a culture of open communication, transparency, and feedback * Providing opportunities for growth and development * Celebrating our successes and learning from our failures * Prioritizing work-life balance and employee well-being **How to Apply** If you're a motivated and experienced Service Desk Specialist/Live Chat Agent looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer. Apply for this job