**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**
Are you passionate about technology and helping others? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Service Desk Specialist/Live Chat Agent. In this critical role, you will play a vital part in ensuring the smooth operation of the myColorado application, providing top-notch support to our customers through live chat and other channels. **About blithequark** blithequark is a leading organization in the industry, dedicated to delivering innovative solutions that make a real difference in people's lives. Our team is passionate about technology and committed to excellence in everything we do. We believe in fostering a collaborative and inclusive work environment that encourages growth, learning, and creativity. If you share our values and are eager to contribute to our mission, we encourage you to apply for this exciting opportunity. **Job Summary** As a Service Desk Specialist/Live Chat Agent, you will be responsible for providing Tier I support and customer assistance for the myColorado mobile application. You will troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, ensuring that our customers receive prompt and effective support. Your expertise will be essential in maintaining the high standards of our service desk, and your passion for technology will shine through in every interaction with our customers. **Responsibilities** * Provide Tier I support and customer assistance for the myColorado mobile application, responding to customer inquiries and resolving issues in a timely and professional manner. * Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, using your technical expertise to identify and fix issues. * Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure seamless deployment. * Employ Incident Management procedures to enter tickets into the required tracking system, ensuring that issues are properly documented and resolved. * Collaborate with internal teams to resolve complex issues and provide feedback on process improvements. * Participate in training and professional development opportunities to enhance your skills and knowledge. **Minimum Qualifications** * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** * Jira experience. * ITIL Certification. * Agile and scrum methodology experience. * Government work experience. * Apple and Google Play Store. * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models. **Work Environment and Culture** As a Service Desk Specialist/Live Chat Agent at blithequark, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Our work environment is fast-paced and challenging, but also supportive and inclusive. We offer a range of benefits and perks, including: * Competitive salary and benefits package. * Opportunities for professional growth and development. * Collaborative and inclusive work environment. * Flexible work arrangements, including remote work options. * Access to cutting-edge technology and tools. * Recognition and rewards for outstanding performance. **Compensation and Benefits** We offer a competitive salary and benefits package, including: * Competitive hourly rate. * Comprehensive health insurance. * Retirement savings plan. * Paid time off and holidays. * Professional development opportunities. **How to Apply** If you are a motivated and tech-savvy individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online portal. We look forward to hearing from you! **Important Notes** * This is a remote work opportunity, and you must be a resident of the State of Colorado to be considered. * The work schedule is Tuesday through Saturday, 9 AM - 6 PM, with three weeks of training on Monday through Friday, 9 AM - 6 PM. * We will not consider out-of-state candidates who are looking to relocate to Colorado for this position. Apply for this job