**Experienced Sleep Therapy Inbound Customer Service Representative – Home Medical Equipment Resupply and Patient Support**

At arenaflex, we are dedicated to providing high-quality medical products and exceptional customer care to patients across the country. As a national leader in the home medical equipment industry, we strive to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. Our team of passionate professionals is committed to delivering outstanding service and support to our customers, and we are seeking a skilled and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in Murray, Utah. **About arenaflex** arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment to patients across the country. With hundreds of locations across 45 states, we are committed to delivering high-quality medical products and services to our customers. Our mission is to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. **Overview and Responsibilities** We are seeking a dedicated Sleep Therapy Inbound Customer Service Representative to join our team in Murray, Utah. As a key member of our Sleep Central Inbound Call Center, you will serve as the first point of contact for CPAP resupply customers, providing exceptional customer service and support to ensure their needs are met. Your primary responsibilities will include: * New order intake, ensuring accuracy with product selection and utilization guidelines * Verifying and entering correct patient demographics, payer, and physician-related information * Assisting customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance * Providing product expertise on various mask interfaces and assisting with basic mask fit issues * First line of contact for CPAP resupply customers **Essential Duties and Responsibilities** As a Sleep Therapy Inbound Customer Service Representative, you will be responsible for: * Acting as a patient advocate to resolve questions or concerns * Collecting patient, source information, and inputting data into e-Intake * Completing thorough verification for products and services * Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Developing and maintaining working knowledge of current products and services offered by arenaflex * Identifying and resolving problems in a timely manner * Making outbound calls as needed to collect patient data * Managing all aspects of initial intake via high-volume inbound phone calls * Processing related patient paperwork if assigned * Processing tickets to ensure timely fulfillment of product orders * Providing basic technical customer service assistance for CPAP equipment * Providing education to patients and location employees on CPAP supplies * Using e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input * Performing other duties as assigned **Qualifications** To be considered for this role, you must: * Have a high school diploma or GED equivalent * Possess one to three years of related prior work experience in a team-oriented environment * Have experience in the medical field and administrative record management * Demonstrate a strong customer service background * Be able to effectively communicate in English, both oral and written, with physicians, employees, and patients * Possess basic computer and internet skills, as well as a typing test * Have a valid driver's license in the state of residence with a clean driving record (when applicable for the position) **Skills, Knowledge, and Abilities** As a Sleep Therapy Inbound Customer Service Representative, you will need to possess: * Strong customer service skills, with a helpful, knowledgeable, and polite attitude * Ability to interpret a variety of instructions in a variety of communication mediums * Knowledge of billing reimbursement and insurance policies and requirements (preferred) * Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) * Knowledge of medical billing practices (preferred) * Ability to maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology * Multi-tasking and attention to detail * Self-motivation, organized, time-management, and deductive problem-solving skills * Ability to work independently and as part of a team **Physical Demands** This role requires: * Lifting a minimum of 10lbs * Prompt and regular attendance * Close vision to small print on computer and/or paperwork * Sitting, walking, standing, talking, or listening **Machines, Equipment, and Technical Abilities** As a Sleep Therapy Inbound Customer Service Representative, you will need to be proficient in: * Email transmission and communication * Internet navigation and research * Microsoft applications, including but not limited to Word, Excel (spreadsheets), etc. * Office equipment, including fax machines, copiers, printers, phones, and computers **Benefits** arenaflex offers a comprehensive benefits package, including: * 401k * Medical, dental, and vision * Life insurance and disability * Generous paid time off and paid holidays * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) **Make the Right Move and Submit Your Resume Today!** We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and support, we encourage you to submit your resume today. Our hiring manager reviews resumes and contacts applicants with related experience to the applied position. **Equal Opportunity Employer** arenaflex Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. **Apply Now!** Apply Job! Apply for this job