**Experienced Social Media Customer Support Representative – Disney Fan Engagement & Community Management**

At arenaflex, we're on a mission to bring the magic of Disney into the lives of our fans and customers worldwide. As a Social Media Customer Support representative, you'll play a vital role in delivering exceptional experiences across our social media platforms, ensuring that every interaction is nothing short of magical. If you're passionate about Disney, have a knack for connecting with people, and thrive in a fast-paced, dynamic environment, we want to hear from you! **About arenaflex** arenaflex is a global leader in entertainment, media, and consumer products, with a rich history of innovation and creativity. Our iconic brand has been delighting audiences for generations, and we're committed to continuing this legacy through our commitment to quality, innovation, and customer satisfaction. As a member of our team, you'll be part of a diverse and inclusive environment that values creativity, collaboration, and respect. **Key Responsibilities** As a Social Media Customer Support representative, you'll be responsible for: * **Customer Interaction**: Respond promptly and professionally to customer inquiries, comments, and concerns on Disney official social media channels, ensuring a delightful experience for our fans and customers. * **Problem Resolution**: Handle customer complaints and issues with empathy and efficiency, maintaining Disney's brand image and reputation for magical experiences. * **Content Moderation**: Monitor and moderate user-generated content to ensure it aligns with Disney values and community guidelines, promoting a positive and respectful online community. * **Social Listening**: Track and report on trending topics, customer sentiments, and potential issues, providing feedback to relevant departments to inform business decisions and improve customer experiences. * **Collaboration**: Work closely with cross-functional teams, including Marketing, PR, and Product Development, to relay customer insights and feedback, driving innovation and improvement across our business. * **Continuous Learning**: Stay updated on Disney products, promotions, and social media trends to provide accurate and up-to-date information to customers, ensuring that our fans and customers always have the best possible experience. **Essential and Preferred Qualifications** To succeed in this role, you'll need: * **Communication**: Exceptional written and verbal communication skills, with the ability to engage with a diverse audience and communicate complex information in a clear and concise manner. * **Social Media Savvy**: Proficiency in using various social media platforms, including Facebook, Twitter, Instagram, and others, with a deep understanding of their features, best practices, and trends. * **Problem-Solving**: Strong problem-solving skills, with the ability to think quickly and provide effective solutions to complex customer issues. * **Customer Focus**: A passion for providing excellent customer service, with a deep understanding of Disney's brand values and commitment to customer satisfaction. * **Adaptability**: Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and adapt to changing priorities and deadlines. * **Technical Proficiency**: Familiarity with social media management tools, CRM software, and basic troubleshooting for common technical issues. **Experience** We're looking for candidates with: * **Minimum 2 years** of experience in a customer support role, preferably in social media or digital communications. * **Preferred**: Experience working in a remote or work-from-home setting, with prior experience with Disney products or services a plus. **Working Hours** As a Social Media Customer Support representative, you'll have the flexibility to work a variety of shifts, including evenings, weekends, and holidays, to accommodate our global customers. We offer part-time and full-time options based on business needs and employee preference. **Knowledge, Skills, and Abilities** To succeed in this role, you'll need: * **Brand Knowledge**: A deep understanding of Disney's brand, values, and products, with a passion for staying up-to-date on the latest developments and trends. * **Emotional Intelligence**: High emotional intelligence to handle sensitive customer interactions, with a strong ability to empathize and provide effective solutions. * **Attention to Detail**: Strong attention to detail to ensure accuracy in communications and content moderation, with a focus on maintaining Disney's brand image and reputation. * **Cultural Awareness**: Ability to engage with an international audience, understanding cultural nuances and sensitivities to promote a positive and respectful online community. **Benefits** As a member of our team, you'll enjoy: * **Competitive Pay**: An attractive salary package with opportunities for performance-based bonuses. * **Work-Life Balance**: The flexibility to work from home with a schedule that suits your lifestyle, promoting a healthy work-life balance. * **Employee Discounts**: Exclusive discounts on Disney products, services, and experiences, including tickets to our theme parks and resorts. * **Health and Wellness**: Comprehensive health insurance, wellness programs, and access to mental health resources, promoting a healthy and happy you. * **Career Growth**: Opportunities for professional development and career advancement within Disney, with a focus on innovation, creativity, and customer satisfaction. **Why Join arenaflex?** As a member of our team, you'll be part of a globally recognized and beloved brand that brings joy to millions of people. You'll work in a diverse and inclusive environment that values creativity, collaboration, and respect, with opportunities for innovation, growth, and development. Join us in making a difference by helping Disney fans from around the world, ensuring their experience is nothing short of magical. **How to Apply** If you're passionate about Disney and have a knack for connecting with people, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and passion for Disney through our official career portal. Don't forget to include any relevant social media handles or examples of customer support interactions you have managed. Apply Job! Apply for this job