**Experienced Social Media Customer Support Representative – Magical Disney Experiences**

Welcome to the enchanting world of blithequark, where imagination knows no bounds and dreams come true. As a global leader in entertainment, blithequark is committed to creating unparalleled experiences for audiences of all ages. From captivating storytelling to enchanting theme parks, our brand is synonymous with joy, creativity, and innovation. We're seeking passionate individuals to join our team as Social Media Customer Support Representatives, working from the comfort of their own homes to deliver exceptional support and assistance to our customers. **About blithequark** blithequark is a global entertainment leader, dedicated to creating unforgettable experiences for audiences of all ages. Our brand is built on a legacy of innovation, creativity, and joy, with a commitment to delivering exceptional customer service. As a member of our team, you'll be part of a dynamic and collaborative environment, working with cross-functional teams to drive business results and exceed customer expectations. **Position Overview** As a Social Media Customer Support Representative, you'll play a crucial role in ensuring our customers receive exceptional support and assistance through various social media channels. You'll be the face of blithequark, responding promptly and professionally to customer inquiries and concerns, providing accurate information about our products, services, and promotions, and addressing customer issues with empathy and resolve. Your passion for Disney and a deep understanding of our brand values will shine through in every interaction, making you an invaluable member of our team. **Responsibilities** * Respond promptly and professionally to customer inquiries and concerns via social media platforms, ensuring a positive customer experience. * Provide accurate information about blithequark products, services, and promotions, showcasing your knowledge and enthusiasm for our brand. * Address customer issues with empathy and resolve problems efficiently, escalating complex issues to cross-functional teams as needed. * Collaborate with cross-functional teams to drive business results and exceed customer expectations, leveraging your problem-solving skills and attention to detail. * Monitor social media channels for trends and customer feedback, providing insights to improve overall customer satisfaction and inform business decisions. * Maintain a thorough understanding of blithequark products and services to address customer queries effectively, staying up-to-date on the latest developments and initiatives. **Requirements** * Proven experience in customer support or a related role, with a track record of delivering exceptional customer service and support. * Excellent written and verbal communication skills in English, with the ability to articulate complex information in a clear and concise manner. * Familiarity with social media platforms and their functionalities, including Facebook, Twitter, Instagram, and YouTube. * Ability to work independently and meet performance targets, with a strong sense of self-motivation and discipline. * Strong problem-solving skills and attention to detail, with the ability to analyze complex issues and develop effective solutions. * Passion for blithequark and a deep understanding of our brand values, with a commitment to delivering exceptional customer service and support. **Work Environment** This is a work-from-home position, providing you with the flexibility to create a comfortable and productive workspace. You'll be part of a dynamic virtual team, connected by a shared commitment to delivering exceptional customer service and support. With the freedom to work from anywhere, you'll be able to balance your work and personal life with ease, while still being an integral part of our team. **Career Growth Opportunities and Learning Benefits** As a member of our team, you'll have access to a range of career growth opportunities and learning benefits, including: * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities to take on new challenges and responsibilities, with a focus on career growth and advancement. * Collaborative and dynamic work environment, with a focus on teamwork and communication. * Flexible work arrangements, including work-from-home options and flexible hours. * Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off. **Work Environment and Company Culture Highlights** * Dynamic and collaborative work environment, with a focus on teamwork and communication. * Flexible work arrangements, including work-from-home options and flexible hours. * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities to take on new challenges and responsibilities, with a focus on career growth and advancement. * Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off. **Compensation, Perks, and Benefits** We offer a competitive compensation and benefits package, including: * Competitive hourly rate, with opportunities for overtime and bonuses. * Comprehensive health insurance, including medical, dental, and vision coverage. * Retirement savings plan, with a company match and vesting schedule. * Paid time off, including vacation days, sick leave, and holidays. * Flexible work arrangements, including work-from-home options and flexible hours. **How to Apply** If you're ready to embark on a magical journey with blithequark and contribute to our legacy of happiness, please submit your resume and a cover letter highlighting your relevant experience to us. We can't wait to hear from you and explore the possibilities of working together! Apply Job! Apply for this job