**Experienced Social Media Customer Support Specialist – Disney Fan Engagement & Community Management (Work From Home)**

Are you passionate about delivering exceptional customer experiences and passionate about the magic of Disney? Do you thrive in a fast-paced, dynamic environment where no two days are the same? As a Social Media Customer Support Specialist at blithequark, you will be part of a talented team dedicated to providing top-notch customer service across various social media platforms. This exciting remote opportunity allows you to work from the comfort of your own home while engaging with Disney fans and customers worldwide. **About blithequark** blithequark is a global leader in entertainment, bringing joy to families and audiences worldwide through its diverse array of media and entertainment offerings. With a rich history spanning decades, blithequark continues to innovate and create magical experiences that captivate hearts and minds. As a member of our team, you will be part of a global brand that inspires and entertains millions. **Job Summary** As a Social Media Customer Support Specialist at blithequark, you will be responsible for providing exceptional customer service across various social media platforms, including Facebook, Twitter, Instagram, and more. This role requires a strong command of written communication, problem-solving skills, and the ability to think critically under pressure. If you are passionate about delivering exceptional customer experiences and passionate about the magic of Disney, we encourage you to apply. **Key Responsibilities** * Monitor and respond to customer inquiries and comments on blithequark social media channels, ensuring timely and effective resolution of customer issues. * Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction and loyalty. * Collaborate with cross-functional teams to escalate and resolve complex problems, providing feedback and insights to improve services. * Maintain a positive, empathetic, and professional attitude toward customers at all times, even in high-pressure situations. * Generate insights from customer interactions to provide feedback and improve services, contributing to the growth and development of blithequark's social media presence. **Required Skills and Qualifications** * Excellent written communication skills with a strong command of English (additional languages a plus). * Proven experience in customer service or social media management, with a strong understanding of social media platforms and their respective functionalities. * Ability to multitask and prioritize in a fast-paced environment, with a strong focus on delivering exceptional customer experiences. * Familiarity with social media platforms, including Facebook, Twitter, Instagram, and more. * Problem-solving skills and the ability to think critically under pressure, with a strong focus on resolving customer issues efficiently and effectively. * Previous experience in customer support or related fields is preferred, but not required. **Essential Qualifications** * High school diploma or equivalent required; bachelor's degree in a related field (e.g., communications, marketing, customer service) preferred. * 1-2 years of experience in customer service or social media management, with a strong understanding of social media platforms and their respective functionalities. * Strong written communication skills, with a strong command of English (additional languages a plus). * Ability to work in a fast-paced environment, with a strong focus on delivering exceptional customer experiences. **Preferred Qualifications** * Bachelor's degree in a related field (e.g., communications, marketing, customer service). * 2-3 years of experience in customer service or social media management, with a strong understanding of social media platforms and their respective functionalities. * Experience with customer relationship management (CRM) systems is advantageous. * Passion for blithequark and its products, with a strong understanding of the company's brand and values. **Skills and Competencies** * Proficiency in using social media platforms for business purposes, including Facebook, Twitter, Instagram, and more. * Strong written communication skills, with a strong command of English (additional languages a plus). * Ability to multitask and prioritize in a fast-paced environment, with a strong focus on delivering exceptional customer experiences. * Problem-solving skills and the ability to think critically under pressure, with a strong focus on resolving customer issues efficiently and effectively. * Strong analytical and critical thinking skills, with the ability to generate insights from customer interactions and provide feedback to improve services. **Career Growth Opportunities and Learning Benefits** As a Social Media Customer Support Specialist at blithequark, you will have the opportunity to grow and develop your skills in a dynamic and fast-paced environment. We offer a range of training and development programs to help you succeed in your role, including: * On-the-job training and coaching from experienced team members. * Access to online training and development resources, including webinars and tutorials. * Opportunities for career advancement and professional growth, with a strong focus on promoting from within. * A collaborative and supportive work environment, with a strong focus on teamwork and communication. **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home, with a strong focus on work-life balance. We offer a range of benefits and perks to support your well-being and success, including: * Competitive compensation package. * Remote work opportunity with the flexibility to balance work-life commitments. * Access to exclusive blithequark perks and discounts. * A collaborative and supportive work environment, with a strong focus on teamwork and communication. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive salary and benefits. * Remote work opportunity with the flexibility to balance work-life commitments. * Access to exclusive blithequark perks and discounts. * A collaborative and supportive work environment, with a strong focus on teamwork and communication. **How to Apply** If you are passionate about delivering exceptional customer experiences and passionate about the magic of Disney, we encourage you to apply. Please submit a resume and cover letter outlining your qualifications via the blithequark Careers website. 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