Experienced Social Media Customer Support Specialist for Global Entertainment Leader – Remote Work Opportunity

Introduction to blithequark blithequark, a renowned global leader in entertainment, has been enchanting families and audiences worldwide with its diverse array of media and entertainment offerings for decades. With a rich history of innovation and a commitment to creating magical experiences, blithequark continues to captivate hearts and minds. As a pioneer in the entertainment industry, blithequark is dedicated to providing exceptional customer service across various social media platforms, ensuring that every interaction with its brand is nothing short of magical. Job Summary As a Social Media Customer Support Specialist at blithequark, you will be an integral part of a dynamic team that is passionate about delivering exceptional customer service to fans and customers across the globe. This remote role offers the flexibility to work from the comfort of your own home, engaging with blithequark enthusiasts, and providing top-notch support via various social media channels. If you are a customer service enthusiast with a passion for social media and a knack for resolving issues efficiently, we invite you to join our team and contribute to the blithequark magic. Key Responsibilities Monitor and respond to customer inquiries and comments on blithequark social media channels, including Facebook, Twitter, Instagram, and more, ensuring timely and effective resolutions. Resolve customer issues efficiently and effectively, maintaining a high level of customer satisfaction and promoting a positive brand image. Collaborate with cross-functional teams to escalate and resolve complex problems, demonstrating excellent communication and problem-solving skills. Maintain a positive, empathetic, and professional attitude toward customers at all times, embodying the blithequark spirit of excellence and customer-centricity. Generate insights from customer interactions to provide feedback and improve services, contributing to the continuous enhancement of blithequark's customer experience. Essential Skills and Qualifications To succeed in this role, you will need: Excellent written communication skills with a strong command of English; proficiency in additional languages is a definite plus. Proven experience in customer service or social media management, with a solid understanding of social media platforms and their respective functionalities. Ability to multitask and prioritize in a fast-paced environment, with a keen sense of problem-solving and critical thinking under pressure. Familiarity with customer relationship management (CRM) systems is advantageous, as is a passion for blithequark and its products. Preferred Experience and Qualifications While not mandatory, the following are highly desirable: Previous experience in customer support or related fields, with a proven track record of delivering exceptional customer service. Experience working in a remote or virtual team environment, with a self-motivated and disciplined approach to work. Knowledge of social media analytics tools and experience with social media content creation are pluses, as is a certification in customer service or a related field. Working Hours and Schedule This role requires a flexible schedule, including evenings, weekends, and holidays as needed. You must be able to adapt to changing priorities and deadlines, ensuring that customer inquiries are addressed in a timely and effective manner. Knowledge, Skills, and Abilities To excel in this position, you will need: Proficiency in using social media platforms for business purposes, with a solid understanding of their respective functionalities and best practices. Understanding of customer relationship management (CRM) systems and experience with social media analytics tools. A passion for blithequark and its products, with a keen sense of brand awareness and a commitment to delivering exceptional customer service. Benefits and Perks At blithequark, we offer a competitive compensation package, a remote work opportunity with the flexibility to balance work-life commitments, and access to exclusive blithequark perks and discounts. You will be part of a global brand that inspires and entertains millions, with opportunities for career growth and professional development in a dynamic and supportive environment. Career Growth Opportunities and Learning Benefits As a Social Media Customer Support Specialist at blithequark, you will have access to a range of career growth opportunities and learning benefits, including: Professional development training and certification programs to enhance your skills and knowledge. Mentorship and coaching from experienced professionals in the field. Opportunities for career advancement and progression within the company. Access to exclusive blithequark events and experiences, including movie premieres, theme park events, and more. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and innovation. Our company culture is built on a foundation of creativity, excellence, and customer-centricity, with a passion for delivering exceptional customer experiences and creating magical moments for our fans and customers. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $50,000 - $70,000 per year, depending on experience and qualifications. You will also receive a range of perks and benefits, including: Comprehensive health insurance, including medical, dental, and vision coverage. 401(k) retirement plan with company match. Paid time off, including vacation days, sick leave, and holidays. Access to exclusive blithequark discounts and perks, including theme park tickets, movie tickets, and more. Conclusion If you are a motivated and customer-focused individual with a passion for social media and a commitment to delivering exceptional customer service, we invite you to join our team at blithequark. As a Social Media Customer Support Specialist, you will be part of a dynamic and supportive team that is dedicated to creating magical experiences for our fans and customers. Apply now to take the first step in an exciting and rewarding career with a global leader in entertainment. Apply for this job