**Experienced Student Loan Advisor – Customer Contact Center Representative (Work From Home Opportunity after 90 days)**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? Look no further than arenaflex, a leading organization that values diversity, equity, and inclusion. We are seeking an experienced and motivated Customer Contact Center Representative to join our team as a Student Loan Advisor. **About arenaflex** arenaflex is a family-oriented and team-driven organization that is committed to making a difference in the lives of our customers. We believe in fostering a culture of inclusivity, respect, and empathy, where every individual feels valued and supported. Our team is passionate about delivering exceptional customer service and making a positive impact on our customers' lives. **Job Summary** As a Student Loan Advisor, you will be responsible for providing expert guidance and support to customers who are navigating the complexities of student loans. You will be the primary point of contact for customers, responding to their inquiries, resolving their issues, and providing personalized solutions to meet their needs. This is a fantastic opportunity to join a dynamic and supportive team where you can grow and develop your skills, and potentially work from home after 90 days. **Key Responsibilities** * Respond to incoming calls, use chat, and complete outbound calls to assist customers with answering frequent questions, providing detailed information, processing of applications, and resolving any emerging problems that our customer accounts may face with accuracy and efficiency. * Practice active listening, be empathic, and communicate clearly with customers in a positive and professional manner. * Utilize standard technology such as a telephone, e-mail, and web browser to navigate to the appropriate pre-scripted responses, which are required to be read verbatim to provide basic general and claims-specific information. * Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of calls from end to end, and adhering to ethics and privacy rules. * Assist callers with filling out their application and submitting it electronically to the plan provider for processing. * Complete basic call log, documentation, and related call details for each phone inquiry, such as clicking radio buttons to confirm which scripts were read by the CSR during the call. **Schedule** * Monday: 11:45am-8:15pm * Tuesday: 10:45am-7:15pm * Wednesday: 10:45am-7:15pm * Thursday: 8:45am-5:15pm * Friday: 8:45am-5:15pm **Preferred Skills** * High School diploma or equivalent required. * Must be able to speak and read English clearly, professionally, and fluently. * Must be able to type a minimum of 35 WPM. * Experience working with a personal computer and the Windows operating system is required. * The ability to effectively work within established key performance indicators/metrics is necessary. * Must have demonstrated excellent interpersonal and leadership skills. * Must be able to multi-task and stay organized while completing simultaneous tasks. **Requirements** * Must be able to navigate various systems and browsers. * Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers. * Knowledge of contact center technology. * Strong Computer skills with proficiencies in Excel and Word. * Excellent command of the English language, effective use of grammar skills. * Excellent communication etiquette. * Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance. **Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days which happen throughout the year * $25,000.00 Life Insurance which is paid for by arenaflex * Day one of employment you will receive paid holidays if you meet the criteria! **Career Growth Opportunities** * arenaflex is committed to providing opportunities for growth and development, and we encourage our employees to take on new challenges and responsibilities. * We offer a range of training programs and resources to help you develop your skills and advance your career. * Our team is passionate about delivering exceptional customer service, and we recognize and reward employees who demonstrate excellence in this area. **Work Environment and Company Culture** * arenaflex is a family-oriented and team-driven organization that values diversity, equity, and inclusion. * We believe in fostering a culture of respect, empathy, and support, where every individual feels valued and supported. * Our team is passionate about delivering exceptional customer service, and we encourage our employees to take ownership of their work and make a positive impact on our customers' lives. **Compensation, Perks, and Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days which happen throughout the year * $25,000.00 Life Insurance which is paid for by arenaflex * Day one of employment you will receive paid holidays if you meet the criteria! **How to Apply** If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our team, and to submit your application. Apply Now! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law. **Proprietary & Confidential Statement** This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex. Apply for this job