Experienced Student Success Coach and Academic Mentor – Remote Full-Time Opportunity for Passionate Educators and Customer Service Professionals

Welcome to arenaflex: Empowering Academic Success Imagine a career where your success is directly tied to the progress and achievements of those you serve. At arenaflex, we are dedicated to making a meaningful difference in the lives of aspiring college students, guiding them towards realizing their full academic potential. Our team of compassionate and experienced educators and mentors are committed to providing exceptional support and guidance, and we invite you to join our mission. About the Role of a Student Success Coach As a Student Success Coach at arenaflex, you will play a vital role in empowering students to strive for academic excellence. Your expertise and mentorship will help students overcome challenges, develop essential skills, and become lifelong learners. You will work closely with each student throughout their learning journey, providing personalized support, motivation, and encouragement to help them achieve their educational goals. Key Responsibilities: Support enrollment, student development, and retention services to ensure a high-quality learning experience for all students. Manage a group of assigned students, coaching each through their degree program with proactive and timely outreach. Encourage and support students through daily and weekly outreach, helping them develop the skills and knowledge necessary for academic success. Provide a trusted and supportive environment where students feel comfortable sharing their thoughts, aspirations, concerns, and interests. Offer guidance on utilizing available resources to maximize student success, including teaching students how to effectively use these resources. Become a certified resume reviewer to provide expert resume and career development support, enhancing students' employability and career prospects. Act as a liaison for students, facilitating connections with various departments and ensuring seamless communication and support. Essential Qualifications and Skills: To excel as a Student Success Coach at arenaflex, you will need: A Bachelor's degree from an accredited institution of higher learning, recognized by the U.S. Department of Education (or international equivalent). At least two years of experience in academic/admissions support, customer service, human resources, and/or counseling, demonstrating your ability to provide exceptional support and guidance. Knowledge of academic policies and procedures, allowing you to navigate complex educational systems with ease. The ability to quickly learn technical skills, adapting to new software and systems with minimal training. Excellent communication and listening skills, including a pleasant and professional phone manner, ensuring effective interactions with students and colleagues alike. A strong customer support focus and attention to detail, prioritizing the needs and success of your students. Preferred Qualifications: While not required, the following qualifications can enhance your application and success in this role: Experience working in a remote or virtual environment, demonstrating your ability to work independently and manage your time effectively. Familiarity with student information systems, learning management platforms, and other educational software, allowing you to hit the ground running. Certifications or training in counseling, coaching, or education, showcasing your commitment to professional development and student success. Career Growth Opportunities and Learning Benefits: At arenaflex, we are dedicated to the growth and development of our team members. As a Student Success Coach, you will have access to: Comprehensive training programs, equipping you with the skills and knowledge necessary to excel in your role. Ongoing professional development opportunities, including workshops, webinars, and conferences, to stay up-to-date on best practices and industry trends. Certification programs, such as the Certified Professional Resume Writer designation, to enhance your expertise and career prospects. Mentorship and coaching from experienced colleagues, providing guidance and support throughout your career journey. Work Environment and Company Culture: At arenaflex, we pride ourselves on our positive and supportive work environment. As a remote team member, you will be part of a dynamic and collaborative community, with: Regular virtual team meetings and social events, fostering connections and camaraderie among colleagues. Access to a range of digital tools and platforms, facilitating communication and collaboration with your team. A flexible and autonomous work environment, allowing you to manage your schedule and workload effectively. A culture of recognition and appreciation, celebrating your achievements and contributions to the team. Compensation, Perks, and Benefits: As a full-time Student Success Coach at arenaflex, you can expect: A competitive hourly salary range of $23-$24 per hour, recognizing your expertise and dedication to student success. Paid time off, including vacation days, sick leave, and holidays, to ensure a healthy work-life balance. Comprehensive medical, pharmaceutical, dental, and vision benefits, protecting your physical and mental well-being. A 401(k) Savings Plan, supporting your long-term financial goals and retirement planning. Life and Disability Insurance, providing peace of mind and financial security for you and your loved ones. Tuition assistance and reimbursement programs, encouraging your ongoing education and professional development. An Employee Stock Purchase Plan, allowing you to invest in your future and share in the company's success. A range of additional benefits, including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to support your overall well-being. Conclusion: If you are a passionate and experienced educator, mentor, or customer service professional looking to make a meaningful difference in the lives of students, we invite you to join our team at arenaflex. As a Student Success Coach, you will play a vital role in empowering students to achieve their academic goals, while enjoying a rewarding and challenging career with a dynamic and supportive organization. Apply now to take the first step towards an exciting and fulfilling career with arenaflex. Apply for this job