Experienced Student Success Coach – Remote Academic Support and Guidance Specialist

Introduction to blithequark Imagine a career where your success is directly tied to the progress and achievements of those you serve. At blithequark, we are committed to making a profound impact on the lives of aspiring college students, empowering them to reach their full academic potential and beyond. Our team of dedicated professionals is passionate about fostering a supportive environment that encourages students to strive for excellence, overcome challenges, and develop into lifelong learners. We invite you to join our mission as a Student Success Coach, where you will play a pivotal role in guiding students throughout their educational journey. About the Role of Student Success Coach The Student Success Coach position at blithequark is a unique opportunity for individuals who are passionate about education and dedicated to helping others succeed. As a Student Success Coach, you will be responsible for providing comprehensive support to students throughout their program, ensuring they have a quality learning experience. This role involves working closely with students over the phone and responding to inquiries through our systems, all from the comfort of your home office. With a scheduled 40-hour workweek, you will have the flexibility to work from anywhere, as long as you are available during our hours of operation (Monday-Thursday 8am to 7pm CDT, and Friday & Saturday 8am to 5pm CDT). Key Responsibilities Support enrollment, student development, and retention services to ensure a high-quality learning experience for all students. Manage a group of assigned students, coaching each through their degree program with proactive and timely outreach. Encourage and support students through daily and weekly outreach, helping them develop the skills and knowledge necessary for academic success. Provide a trusted and supportive environment where students feel comfortable sharing their thoughts, aspirations, concerns, and interests. Offer guidance on how to utilize available resources to maximize each student's success. Become a certified resume reviewer to provide resume and career development support, empowering students to achieve their career goals. Act as a liaison between students and various departments, ensuring seamless communication and support. Essential Qualifications To be successful in this role, you will need: A Bachelor's degree from an accredited institution of higher learning (or international equivalent), recognized by the U.S. Department of Education. At least two years of experience in academic/admissions support, customer service, human resources, and/or counseling. Knowledge of academic policies and procedures, with the ability to learn technical skills quickly. Excellent communication and listening skills, including a pleasant phone manner, to provide top-notch customer support. A strong customer support focus and attention to detail, ensuring that every student receives the support they need to succeed. Preferred Qualifications While not required, the following qualifications are highly desirable: Experience working in a remote or virtual environment, with the ability to self-motivate and manage your time effectively. Familiarity with academic support services and resources, with the ability to think critically and creatively to support student success. Certification as a Professional Resume Writer or willingness to become certified through our paid certification program. Skills and Competencies To excel in this role, you will need to possess: Excellent communication and interpersonal skills , with the ability to build strong relationships with students, colleagues, and other stakeholders. Strong problem-solving and analytical skills , with the ability to think critically and creatively to support student success. Ability to work independently and as part of a team , with a strong focus on collaboration and teamwork. Strong organizational and time management skills , with the ability to prioritize tasks and manage multiple responsibilities. Adaptability and flexibility , with the ability to adjust to changing circumstances and priorities. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Student Success Coach, you will have access to: Comprehensive training and onboarding program to ensure your success in the role. Ongoing professional development opportunities, including workshops, webinars, and conferences. Mentorship and coaching from experienced professionals in the field. Opportunities for advancement and career growth within the company. Work Environment and Company Culture At blithequark, we pride ourselves on our supportive and inclusive work environment. As a remote employee, you will be part of a virtual team that is passionate about making a difference in the lives of students. Our company culture is built on the values of: Integrity : We operate with honesty, transparency, and ethics in all our interactions. Respect : We value diversity, inclusivity, and respect for all individuals, regardless of their background or circumstances. Excellence : We strive for excellence in all we do, with a focus on continuous improvement and innovation. Collaboration : We believe in the power of teamwork and collaboration to achieve our goals and make a positive impact. Compensation, Perks, and Benefits We offer a competitive compensation package, including: A salary range of $23-$24 per hour. Paid time off and comprehensive medical, pharmaceutical, dental, and vision benefits. Health savings and flexible spending accounts, as well as a 401(k) Savings Plan. Life and Disability Insurance, tuition assistance, and an Employee Stock Purchase Plan. Additional benefits, including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits. Conclusion If you are passionate about education and dedicated to helping others succeed, we invite you to join our team as a Student Success Coach. This is a unique opportunity to make a profound impact on the lives of aspiring college students, while also growing and developing your own career. Apply now to become part of the blithequark team and start making a difference in the lives of students today! Apply for this job