Experienced Student Technology Assistant – Technical Support and Customer Service Specialist for a Dynamic Educational Environment

Introduction to an Exciting Opportunity Are you a tech-savvy individual with a passion for helping others and a keen interest in learning new technologies? Do you thrive in fast-paced environments where no two days are the same? Look no further! Our vibrant community at Carroll Community College is seeking a highly motivated and skilled Technology Assistant (Student Employee) to join our friendly Information Technology team. As a Technology Assistant, you will play a vital role in providing top-notch technical support and customer service to our faculty, staff, and students, ensuring the smooth operation of our educational facilities. About Our Team and Community At Carroll Community College, we pride ourselves on fostering a diverse, equitable, and inclusive environment that promotes learning, growth, and success. Our Information Technology department is dedicated to delivering exceptional service and support, leveraging technology to enhance the educational experience. As a member of our team, you will be part of a dynamic and supportive community that values collaboration, creativity, and innovation. Key Responsibilities As a Technology Assistant, your primary focus will be on providing technical support and assistance to our college community. Your key responsibilities will include: Troubleshooting and repairing computer hardware, laptops, tablets, printers, and other technologies to ensure optimal functionality. Assisting and advising faculty and staff with technical questions and problems over the phone, in person, or remotely as part of our Enterprise Service Desk. Providing technical support and guidance to students with technical questions and problems over the phone, in person, or remotely as part of our Student Help Desk. Offering customer support and technical assistance for various college events, which may include working with outside organizations utilizing our facilities. Assisting with printing posters, banners, and CD/DVD duplications to support college activities and events. Performing preventative maintenance in network closets throughout the college to ensure the reliability and efficiency of our technology infrastructure. Assisting with technology repairs, setups, hardware and software installations, and configurations in labs, classrooms, and offices to support our educational programs. Utilizing Microsoft 365 tools, including Word, Excel, PowerPoint, and Teams, to enhance productivity and collaboration. Using KACE ticketing software to track work and project requests, ensuring timely and effective resolution of technical issues. Performing other duties as assigned to support the overall mission and goals of the Information Technology department. Essential Qualifications and Skills To be successful in this role, you will need to possess the following essential qualifications and skills: A high school diploma or equivalent. Good communication and people skills, with the ability to interact effectively with faculty, staff, and students from diverse backgrounds. Patient and composed, with the ability to handle stressful situations and provide calm, professional support. Good time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. A strong work ethic and a commitment to delivering high-quality service and support. A technology background and/or a keen interest in learning new technology skills, with the ability to quickly adapt to new systems and software. The ability to lift at least 25 pounds, with the capacity to move equipment and supplies as needed. A positive, cooperative, and supportive attitude, with a strong commitment to teamwork and collaboration. Preferred Qualifications and Skills While not required, the following preferred qualifications and skills will be considered an asset: Previous experience in a technical support or customer service role, preferably in an educational environment. Familiarity with Microsoft 365 tools, KACE ticketing software, and other technology systems used in the college. Knowledge of computer hardware, software, and networking principles, with the ability to apply this knowledge to troubleshoot and resolve technical issues. Career Growth Opportunities and Learning Benefits As a Technology Assistant at Carroll Community College, you will have access to a range of career growth opportunities and learning benefits, including: Professional development and training programs to enhance your technical skills and knowledge. Opportunities to work on a variety of projects and initiatives, developing your problem-solving and critical thinking skills. Collaboration with a talented and supportive team, with the chance to learn from experienced professionals in the field. A dynamic and inclusive work environment that fosters creativity, innovation, and growth. Work Environment and Company Culture At Carroll Community College, we are committed to creating a positive and inclusive work environment that values diversity, equity, and respect. Our company culture is built on the principles of: Collaboration and teamwork, with a focus on achieving common goals and objectives. Open communication and transparency, with regular feedback and coaching to support your growth and development. Embracing change and innovation, with a willingness to adapt to new technologies and processes. Recognizing and rewarding outstanding performance and contributions, with opportunities for professional growth and advancement. Compensation, Perks, and Benefits As a Technology Assistant at Carroll Community College, you will be eligible for a competitive hourly rate of $15.00 per hour, with opportunities for professional growth and development. You will also have access to a range of perks and benefits, including: A dynamic and supportive work environment that values your contributions and well-being. Opportunities for professional development and training to enhance your skills and knowledge. A collaborative and inclusive team culture that fosters creativity, innovation, and growth. Access to college facilities and resources, including libraries, fitness centers, and technology labs. Conclusion and Call to Action If you are a motivated and tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity to join our team as a Technology Assistant. With a competitive hourly rate, opportunities for professional growth and development, and a dynamic and inclusive work environment, this role offers the perfect blend of challenge and reward. Don't miss out on this chance to make a significant impact and take the first step towards a rewarding new role. Apply now and join our vibrant community at Carroll Community College! Application Instructions: Candidates must complete Carroll's online application to be considered. Complete the Student Employment Application, indicating the department(s) for which you are applying. Complete the FAFSA for Federal Work Study Positions, if eligible. Be registered for at least six credits with a 2.0 GPA. If eligible, your application will be forwarded to supervisors with open positions. The application will be held for one year, July 1 to June 30. What to Expect: Interview with the hiring supervisor for the position of interest. If selected, you and your supervisor must complete all federal, state, and college forms. Complete and submit all federal, state, and college employment forms. Create a work schedule with your supervisor that does not conflict with your class schedule. When all forms are turned in, you and your supervisor will be notified so a start date can be established. Apply for this job