**Experienced Team Leader – Customer Service & Operations at blithequark**

**Join the blithequark Team and Unlock Your Potential in a Dynamic Work-from-Home Environment** Are you a customer-centric leader looking to take your career to the next level in a dynamic and fast-paced work-from-home environment? Do you have a passion for delivering exceptional customer service and driving results in a high-volume contact center? If so, we invite you to join the blithequark team as an Experienced Team Leader – Customer Service & Operations. **About blithequark** blithequark is a leading company that specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email, and other digital channels. Our contact center is a metrics-driven environment where our associates thrive in a high-volume environment that handles over 10 million contacts per year. We are committed to investing in the growth and development of our associates, providing a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression, and providing individual and team recognition. **Why Join blithequark?** At blithequark, we believe that our associates are our greatest asset. That's why we offer a range of benefits and opportunities to help you grow and develop your career. Some of the reasons why you should join our team include: * **Career Growth Opportunities**: We offer a range of career progression opportunities, from team leader to senior leadership roles, to help you achieve your career goals. * **Professional Development**: We invest in our associates' growth and development, providing training and development programs to help you build your skills and expertise. * **Flexible Work Arrangements**: We offer flexible work arrangements, including work-from-home options, to help you balance your work and personal life. * **Competitive Compensation and Benefits**: We offer competitive compensation and benefits packages to help you achieve financial stability and security. * **Recognition and Rewards**: We recognize and reward our associates for their hard work and dedication, providing individual and team recognition and rewards. **Essential Job Functions** As an Experienced Team Leader – Customer Service & Operations at blithequark, you will be responsible for: * **Encouraging Excellent Customer Service**: You will be responsible for encouraging excellent customer service to our customers, stores, and associates, ensuring that we exceed our customers' needs and expectations. * **Assisting Agents with Technology**: You will assist agents with technology, ensuring that they have the skills and knowledge they need to provide best-in-class customer service. * **Professional Communication**: You will provide professional communication and coaching to agents, helping them to develop their skills and expertise. * **Career Development**: You will work with agents to develop their careers, providing guidance and support to help them achieve their career goals. * **Building Rapport within the Team**: You will build rapport within your team, fostering a positive and supportive work environment that encourages collaboration and teamwork. * **Upholding Service Level Metrics**: You will work to uphold service level metrics, ensuring that we meet or exceed our targets and deliver exceptional customer service. **Key Responsibilities** Some of the key responsibilities of this role include: * **Leading a Team of Customer Service Agents**: You will lead a team of customer service agents, providing guidance and support to help them deliver exceptional customer service. * **Coaching and Developing Agents**: You will coach and develop agents, providing feedback and guidance to help them improve their skills and expertise. * **Analyzing Performance Data**: You will analyze performance data, identifying areas for improvement and developing strategies to address them. * **Developing and Implementing Process Improvements**: You will develop and implement process improvements, ensuring that we are operating efficiently and effectively. * **Collaborating with Other Teams**: You will collaborate with other teams, including sales, marketing, and operations, to ensure that we are working together to deliver exceptional customer service. **Essential Qualifications** To be successful in this role, you will need: * **2+ Years of Experience in a Customer Service or Operations Role**: You will have 2+ years of experience in a customer service or operations role, with a proven track record of delivering exceptional customer service. * **Leadership Experience**: You will have leadership experience, with a proven ability to lead and motivate a team. * **Strong Communication and Coaching Skills**: You will have strong communication and coaching skills, with the ability to provide feedback and guidance to agents. * **Analytical and Problem-Solving Skills**: You will have analytical and problem-solving skills, with the ability to analyze performance data and develop strategies to address areas for improvement. * **Flexibility and Adaptability**: You will be flexible and adaptable, with the ability to work in a fast-paced environment and adapt to changing priorities. **Preferred Qualifications** Some of the preferred qualifications for this role include: * **Experience in a Contact Center Environment**: You will have experience in a contact center environment, with a proven track record of delivering exceptional customer service. * **Certifications in Customer Service or Operations**: You will have certifications in customer service or operations, such as Certified Customer Service Representative (CCSR) or Certified Operations Professional (COP). * **Experience with Performance Management Tools**: You will have experience with performance management tools, such as Salesforce or Zendesk. * **Experience with Data Analysis**: You will have experience with data analysis, with the ability to analyze performance data and develop strategies to address areas for improvement. **Skills and Competencies** To be successful in this role, you will need to possess the following skills and competencies: * **Strong Communication and Coaching Skills**: You will have strong communication and coaching skills, with the ability to provide feedback and guidance to agents. * **Analytical and Problem-Solving Skills**: You will have analytical and problem-solving skills, with the ability to analyze performance data and develop strategies to address areas for improvement. * **Leadership and Motivation**: You will have leadership and motivation skills, with the ability to lead and motivate a team. * **Flexibility and Adaptability**: You will be flexible and adaptable, with the ability to work in a fast-paced environment and adapt to changing priorities. * **Customer Focus**: You will have a customer focus, with a proven track record of delivering exceptional customer service. **Career Growth Opportunities** At blithequark, we offer a range of career growth opportunities to help you achieve your career goals. Some of the career growth opportunities available to you include: * **Senior Leadership Roles**: You will have the opportunity to move into senior leadership roles, such as Director or Vice President. * **Specialized Roles**: You will have the opportunity to move into specialized roles, such as Operations Manager or Customer Service Manager. * **Training and Development Programs**: You will have access to training and development programs, such as leadership development programs and customer service training. **Work Environment and Company Culture** At blithequark, we offer a dynamic and fast-paced work environment that is committed to delivering exceptional customer service. Our company culture is built on the following values: * **Customer Focus**: We are committed to delivering exceptional customer service and exceeding our customers' needs and expectations. * **Teamwork and Collaboration**: We believe in the importance of teamwork and collaboration, working together to achieve our goals and deliver exceptional customer service. * **Innovation and Adaptability**: We are committed to innovation and adaptability, embracing change and adapting to new technologies and trends. * **Professionalism and Integrity**: We are committed to professionalism and integrity, upholding the highest standards of ethics and conduct. **Compensation, Perks, and Benefits** At blithequark, we offer a competitive compensation and benefits package to help you achieve financial stability and security. Some of the compensation, perks, and benefits available to you include: * **Competitive Salary**: You will receive a competitive salary, with opportunities for career growth and advancement. * **Benefits Package**: You will have access to a comprehensive benefits package, including health insurance, dental insurance, and vision insurance. * **Paid Time Off**: You will have access to paid time off, including vacation days, sick days, and holidays. * **Flexible Work Arrangements**: You will have the opportunity to work from home, with flexible hours and a dynamic work environment. **Conclusion** If you are a customer-centric leader looking to take your career to the next level in a dynamic and fast-paced work-from-home environment, we invite you to join the blithequark team as an Experienced Team Leader – Customer Service & Operations. With a competitive compensation and benefits package, career growth opportunities, and a dynamic work environment, we offer a unique and exciting opportunity for you to achieve your career goals. Apply now to join our team and start your journey with blithequark! Apply for this job