**Experienced Technical Content Designer – Customer Service and Support Experience**

At blithequark, we're revolutionizing the way people consume entertainment worldwide. With over 278 million paid memberships across 190 countries, we're shaping the future of global entertainment by providing an unparalleled streaming experience. Our members need our help from time to time, and that's where our Global Customer Service (CS) organization comes in – we're dedicated to delivering exceptional interactions with our subscribers worldwide. As a Technical Content Designer on our Customer Service Content Strategy team, you'll play a vital role in enhancing the support experience for our members and customer service agents. You'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the blithequark Help Center and internal customer service knowledge base for our global CS teams. **About the Role** We're looking for a talented Content Designer with a strong technical background to join our team. As a Technical Content Designer, you'll be responsible for creating and editing Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials. You'll ensure that our content is consistent in style, tone, and format, meeting the evolving expectations of a global audience. **Responsibilities** * Lead large complex editorial projects end-to-end, including setting content strategy, goals, timelines, and reporting * Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials) * Ensure consistent content style, tone, and format meet the evolving expectations of a global audience * Partner closely with support operations, localization, legal, product design, and engineering teams * Create, maintain, and update style guides and editorial training * Leverage multiple data sources to provide data-driven analysis and content recommendations **Qualifications** * BS/BA degree * 5+ years of relevant experience * Exceptional writing, editing, project management, and communications skills * Extensive technical or UI writing experience * Writing for customer service organizations or highly technical environments for a consumer audience * Experience writing for different platforms (e.g., computer, mobile, or TV) * Experience with information architecture and content management systems **Desired Qualities** * Independent, self-starter, innovative thinking, curious, action-oriented * Ability to drive improvements, strong relationship builder, superior communication skills, including storytelling * Highly adaptable, and able to thrive in a fast-paced environment **Compensation and Benefits** * Our compensation structure consists solely of an annual salary; we do not have bonuses * You choose each year how much of your compensation you want in salary versus stock options * To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range * The range for this role is $50,000 - $190,000 * Comprehensive benefits, including: + Health Plans + Mental Health support + 401(k) Retirement Plan with employer match + Stock Option Program + Disability Programs + Health Savings and Flexible Spending Accounts + Family-forming benefits + Life and Serious Injury Benefits * Paid leave of absence programs * Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off * Full-time salaried employees are immediately entitled to flexible time off **About blithequark** We're a unique culture and environment, and we're proud of our commitment to diversity and inclusion. We approach diversity and inclusion seriously and thoughtfully, recognizing that diversity of thought and background builds stronger teams. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. **Why Join blithequark?** We're the world's biggest fans of entertainment, and we're always looking to help you find your next favorite story. At blithequark, you'll have the opportunity to work on a wide range of projects, from creating engaging content to developing innovative solutions. You'll be part of a dynamic team that's passionate about entertainment and committed to delivering exceptional experiences for our members. **How to Apply** If you're a talented Content Designer with a strong technical background and a passion for creating engaging content, we want to hear from you! Apply now to join our team and be a part of shaping the future of global entertainment. Apply Job! Apply for this job