Experienced Technical Content Designer for Customer Service and Global Support Experience Development

Introduction to arenaflex arenaflex is one of the world's leading entertainment services, boasting 278 million paid memberships across over 190 countries, with members enjoying a vast array of TV series, films, and games in various genres and languages. Our platform allows members to play, pause, and resume watching their favorite content anytime, anywhere, with the flexibility to change their plans at any time. At arenaflex, we are committed to shaping the future of global entertainment, driven by the belief that there is a better way to watch. Our Global Customer Service (CS) organization is dedicated to providing exceptional interactions with our subscribers worldwide, focusing on excellence, simplicity, and getting our members back to streaming. The Role of a Technical Content Designer at arenaflex We are seeking a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team. As a key member of this team, you will play a crucial role in improving the support experience for our members and customer service agents. The Customer Service Content Strategy team is responsible for providing essential information that customers and agents need to enjoy arenaflex's services and features. Our goal is to ensure that customers can easily find and use the information they need when they need it. As a Technical Content Designer, you will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. Key Responsibilities Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting Create and edit Customer Service content, such as Help Center and internal knowledge base articles, customer service emails, and other support materials Ensure consistent content style, tone, and format that meet the evolving expectations of a global audience Partner closely with support operations, localization, legal, product design, and engineering teams to ensure seamless collaboration and effective content creation Develop, maintain, and update style guides and editorial training to ensure high-quality content Leverage multiple data sources to provide data-driven analysis and content recommendations, driving continuous improvement and optimization Qualifications and Requirements To be successful in this role, you will need: A BS/BA degree in a relevant field At least 5 years of relevant experience in technical writing, content design, or a related field Exceptional writing, editing, project management, and communication skills, with the ability to distill complex technical information into clear, concise language Extensive technical or UI writing experience, with a focus on writing for customer service organizations or highly technical environments for a consumer audience Experience writing for different platforms, such as computer, mobile, or TV Experience with information architecture and content management systems, with the ability to navigate complex systems and tools Desired qualities include being independent, a self-starter, innovative thinker, curious, action-oriented, and able to drive improvements, with strong relationship-building and superior communication skills, including storytelling Skills and Competencies To excel in this role, you will need to possess a unique blend of technical, creative, and analytical skills, including: Strong technical writing and editing skills, with the ability to create high-quality content for various audiences and platforms Excellent project management skills, with the ability to lead complex projects from start to finish Strong analytical and problem-solving skills, with the ability to leverage data to drive content recommendations and optimization Experience with content management systems, information architecture, and other technical tools Ability to work effectively in a fast-paced environment, with a strong focus on collaboration, communication, and teamwork Career Growth and Learning Opportunities At arenaflex, we are committed to providing our employees with opportunities for growth, learning, and development. As a Technical Content Designer, you will have access to a range of training and development programs, including: Professional development opportunities, such as workshops, conferences, and online courses Mentorship and coaching from experienced professionals in the field Opportunities to work on high-impact projects and collaborate with cross-functional teams A culture that encourages innovation, creativity, and experimentation Work Environment and Company Culture arenaflex is a unique and dynamic work environment that values diversity, inclusion, and creativity. Our company culture is built on a foundation of: A commitment to excellence and simplicity in everything we do A focus on collaboration, communication, and teamwork A culture that encourages innovation, creativity, and experimentation A strong emphasis on diversity, inclusion, and social responsibility Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: An annual salary range of $50,000 - $190,000, depending on experience and qualifications A comprehensive benefits package, including health plans, mental health support, 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits Paid leave of absence programs, including vacation, holidays, and sick paid time off Flexible time off for full-time salaried employees Conclusion If you are a talented Technical Content Designer with a passion for creating exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a member of our Customer Service Content Strategy team, you will play a critical role in shaping the future of global entertainment and providing world-class support to our members. With a commitment to diversity, inclusion, and creativity, arenaflex offers a unique and dynamic work environment that values innovation, collaboration, and excellence. Apply now to join our team and help us shape the future of entertainment! Apply for this job