**Experienced Technical Customer Experience Representative – Hybrid Work Model at arenaflex**

**Job Summary:** Join arenaflex, a high-tech home security company that's passionate about protecting the life you've built, as a Technical Customer Experience Representative. We're seeking motivated, ambitious, self-starters who are excited to grow with a high-performing team in our brand new site in Richmond, VA. As a Technical Customer Experience Representative, you'll be responsible for taking inbound calls from our customers and assisting them to the best of our ability. If you're looking for a position where you can help people stay safe, while providing excellent customer service, this is the job for you! **About arenaflex:** arenaflex is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities, and make a huge impact on the lives of all those that we protect. We don't just want you to work here. We want you to grow and thrive here. Our hybrid work model enables our teams to split their time between office and home, allowing us to benefit from flexibility and use the best of both worlds to get our work done. **Why Join arenaflex?** We're growing and thriving, and we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home. arenaflex is a place where you can find big opportunities, make a huge impact, and grow and thrive in a supportive and collaborative environment. **Responsibilities:** As a Technical Customer Experience Representative, you'll be responsible for: * Responding promptly, courteously, and knowledgeably to technical support inquiries * Providing top-tier support to all customers with a goal of first call resolution * Educating customers on system installation/use, and assisting in troubleshooting * Utilizing prior customer support experience to enable customer success and happiness * Using problem-solving skills to solve customer issues and address concerns * Outbound calls to current customers to address issues, when needed **Requirements:** * Proven success in a phone-based customer service or call center position * Ability to understand and determine root causes to customer issues * Comfort with technology and ability to provide technical assistance for consumer electronics * Proven record of outstanding attendance and timeliness in a structured environment * Strong work ethic and the drive to contribute to company goals * Clear and effective phone communication skills to ensure all customer issues are resolved * Ability to work independently and in a team setting * Ability to prioritize in a fast-paced environment and excellent time management skills * Positive, can-do attitude and eager for continuous improvement * Strong commitment to customer happiness and satisfaction **Certification Requirements:** Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS. **Perks:** * Shift Differential for Nights & Weekends * Opportunities for Career Progression * Medical, Dental and Vision Benefits Starting Day 1 * Matching 401k up to 4% * Holiday Pay * Paid Time Off * Team Building Activities * #BagelThursdays * Employee Referral Programs $$$ **Values We Share:** * Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them. * Aim High - Always challenging oneself and others to raise the bar. * No Ego - "no job too small" attitude, and open, inclusive and humble style. * One Team - highly collaborative approach to achieving success. * Lift As We Climb - A track record of investing in developing others and helping others succeed. * Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected] **How to Apply:** To apply for this exciting opportunity, please visit our website at [insert link]. We can't wait to hear from you! **Contact Information:** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [email protected]. We look forward to hearing from you! ** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. ** Apply for this job